SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magnetic Charging
Double Duty
Item as described. Extremely fast shipping to New Zealand and the charger works great. Thanks.
A bit slower when it comes to charging, but you can expect that. For the price, fantastic!
took much longer to arrive and when finally arrived I wasn't satisfied with the product, it just overheating the phone while charging
I sent you the goods well received. Thank you for fast delivery. If there is a good product next time, I will order again. Thank you.
Excellent Product I recommend it
The item arrived exactly as described by the store I recommend this seller
Works perfectly well, the shipment came earlier than expected and well packaged
Good quality and fast shipping, totally recommended!
I needed a long line, but it's perfect!! I bought a good price.
Yaksla rich. With an original case trimaa so that it did not subside during the shaking. I have a Duy cord. The cord itself for the yakistya is an original Apple. For the RIK-two for sure to show off))) Shvidko was ruled. 20 days for delivery.
The product arrived well as the description remains to be tested I recommend the store Thank you.
Quality product, fast delivery, I recommend the store.
Loading a little slow, however the product is excellent! Delivers what promises
One more product I have from Anker, it's beautiful is discreet
Working well on iPhone 14, however attention it comes with fixed cable with USBC port is only on USBC charger
Great product, perfect charging, very long cable, great usability
I liked the charger. It has a big cable and works well with my fone.
Original product, recommend!
Very happy with the purchase! The package was arrived in very good condition. Recommended this store!
I like the cost of money. I can use a coupon to charge my purchase.
Super fast delivery, well packed, absurd quality. In an initial test, loaded 18% to the 71% in 1:37H (without tinkering with the smartphone) slower charge, I felt that it was warm to hot and the iPhone 13 was warm soft, all as expected. His magnet sticks very well in the case, with no chance of releasing. I'm gonna use it to stay by the bed to carry during the night. I recommend too much!!
Products that match the product description. He has strong magnetic power, so he sticks well, I immediately recognize the charge. I'm going to buy a few more for Office car ~ Good product!
I bought 3 and works perfect on iPhone 12Pro Max and 12 regular
Works great and adheres super well to MagSafe
Product as described Quality fast shipping