SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello dear store! Many thanks to you for quality products, even sending and passed the football game in Russia, it's a whole! I didn't expect that early shipment will be delivered! Thank you for your goods! I subscribe to your shop. Just continue to please consider all possible nuances transport and packed in sealed box with маршмаллоу. Personally I am willing to pay for this package.
Your order is received for 52 days. In самарканд parcel arrived in Urumchi in whole package is not damaged. Seller recommend
Very long. Parcel перекатывалась kitayu, after the departure of China-ceased. After two months of a dispute, but after 5 days, somehow miraculously began tracking the parcel. Eventually received the parcel. Box slightly wrinkled, but the whole chamber. To be honest, re-ordered the store do not want. Seller sociable.
Product excellent quality, very good, recommend
Great product, quality excellent, soon will be buying again very attentive, recommend
Thanks to the store which n'avait plus camera color black and who made the necessary for me send it quickly. Is arrival 7 days before the date set. Camera installed the same day and its configuration is a kids sets. My Wi-Fi is at minimum reception but found camera without difficulty. Very good quality camera/price. Damage It there be no notice in French for the end of this camera settings.
great product... happy with the service
Fast to post the product, received in Brazil with average 20 days, and was very pleased with the quality consistent with the announcement recommended yes
Top good Image HD top better than 720p. Not paid fee. Camera big.
Quality
Quality! Recommend.
Good work is given perfectly
I am really enjoying cameras bought two, excellent picture during the day and good night is quite high audio camera, just did not power play in Portuguese the audios pre taped gives security camera, but has a record an audio option 3 seconds found excellent this part. A part of experience in delivery was not good sent the tracking code previously contained in bank data of the office, almost the request returned, there was a change tracking code evil was not informed only when contacted the store it informed me.
very satisfied !
The order was delivered within the specified period. Workmanship is good. The boxes came a little crumpled, but the cameras themselves did not suffer. I especially want to thank the store for the reliability in this difficult period. Three of his colleagues just threw with delivery and promise to return money within 20 days.
Thank you quickly came to Polish... All The agrees and works dziekuje
The goods received the IP camera works, but here is the SD card not working!!! The store bared to send another, send another I will write to you eat, I think the seller will hold his withdrawal ..