SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, I arrive early. I 've been using them for a month in birth and they 've worked very well. They have very good shower and also the sound quality is good. They are comfortable and light
Work. In the water too. The arch for me is too big, but it does not interfere much. When swimming, the book is not very convenient to listen to, because of the bubbles sounds inlegible. But music sounds great. In the process of listening from memory, can receive calls, and then immediately turns on playback. Very satisfied!
Sound is better then 1st series of Aftershokz trekz titanium....
Swimming when writing data during the note at what times wrote to you up at times or so while swimming wrote a dry day month writing or the fault has the battery charger for Android and play the stability high Seller test to do thirty $ coupon give new order to say it is even thirty $ coupon writing my money yuan the disaster in new product customized writing is being second received construction more than one month silver steel of clinical now a week's game this time wholesale back breakdown or cotton or gloss all will sound
The parcel arrived on time. Everything is intact. Headset is light. On a small head.
Great store! Love these bone conduction headphones. Will buy from this seller again. Fast shipping!
Without testing in the water but it works very well. It is heard as others put in the ear, only you also listen to the outside and it is more comfortable. When I try swimming I'll comment again
Product as described! Tested and working perfectly! Now let's see if will last. Had unlucky, Other gave defect! But as enjoyed, bought again another model!!! Reported the problem to the store and gave me a discount coupon! Highly recommend the seller. Hope more lucky this time.
gd fit. gd built quality. reasonable volume.
very good
Shipping arrived fast, well packed, secure, easy to pair, the sound is good always keep you in a quiet environment, if there is ratio noise around you should get some dust caps or you won't have enough volume more onward'll try on water to watch if you endure it is their main function.
Shipping speed is really fast. Weekend days including only at home has arrived. Design may be different in swimming and shower waterproof well..
I had trouble with the item and quickly solved
good!
Better than the expectations. and probably the fastest delivery among all my purchases
The order arrived in 5 weeks. The packaging is slightly flattened, without affecting the contents. The sound is also heard outside. Otherwise everything is as expected. I didn't get to swim with them but I tried them in the shower and everything is fine.
It's all right. Quality is good. Totally satisfied
Well built headphones. I tried them in the pool and, with earplugs, it's perfect. The same for "dry" sports sessions. Product that does its job very correctly, at a third of the price of the market leader.
Good sound quality, if they are used correctly; I would just like to know if there is a way to put in random mode when in mp3.
Asombroso