SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it, it was made with a quality sound good, it's normal on my ears,
As described. Sound quality and sound quality is better than thought. Packing is cool.
They work well and are a good fit for me. Very happy with these. The ability to listen to music and also outside noise makes these great.
Goods according to the description! The order was sent quickly, but in Korean customs delayed, not for a long time... the sound was late and did not check for water resistance yet. Generally normal. And yet did not check the built-in memory for 8g
Delivery fast-5 days to the point of issue, super, thank you.
The price and good
The goods are satisfied. Delivery No.
Exelent good sound battery lasts 2 days
They listen very well, they are not for people dedicated to audio, I recommend athletes or people who want to listen to music without losing the sound of the environment
Headphones Super!
Korean people much in order to spring shipping fast connection wholesale good data different bone conduction than volume small seemed to USA. Bike when going bought used well you hear a living like feel better. Its pull Okey
I had a little problem and it fixed me fast. Excellent store I'll buy more.
The order arrived quickly, reliably packed, in full set-with the instruction of the cable for charging. So far I'm not very used to them, but I still like headphones very much, light, comfortable though not universal, the sound is normal, besides very beautiful))
They arrived in good condition,very comfortable headphones.
This price for good headphones. Sound with microphone quality is good. Buy this controller 쁩.
Top Product well packed fast shipping can buy without fear.
Headphones are not for music lovers. Took for TV so as not to disturb others in the evening)) and still that the ear does not hurt from ordinary headphones inside the ear.
The sound of a soft. Quality goods-5 points. Delivery quickly. 5 days to N.-камч
Charger is with magnet should not confortable long Data C type no high self-priming electric.
Sounds good and fit well and wholly satisfy