SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this to use with my iPad Pro 9.7 in 2018. The stylus does work, but scribble does not work. Which is the reason I wanted this. So that’s annoying. Also the glove does not do anything for me..idk if it just works when trying to draw with the stylus. So don’t get the extra gift if you aren’t drawing.
great store Highly recommended.I got white and rose gold for my daughter's and them are very happy.Friendly costumer service.Working fine with all tablets and phones.Thank you Again
Brutal! Brutal! It really works! I was afraid it would be compatible only for certain teams or something, but it actually works for any SmartPhone today. I tried it on Redmi Note 10S, moto g8 power, moto g5 play, Lenovo K6, iPhone 12, etc and none of them gave any problems. It's rechargeable and as I bought the version with gifts, I included a cover and a glove that will come perfect for what I want. PS: If at any point you have any inconveniences or something, I update, if it's not updated it's going perfect.
Fast shipping arrived in 16 days. Description very accurate. Easy to use. Works perfectly with Xiaomi Pad 5. Very satisfied with pen.
It's cheaper than other stores. I bought it just when there was a discount. It is currently in good use and recommended.
My kids love it. Easy to use. I can use it on my phone to draw anytime and anywhere. The price is affordable.
This stylus a nice smooth feel and nice weight to it and is comfortable to hold for a number of hours.It is a great stylus that worked perfectly with my iPad and my Samsung galaxy phone, so it clearly works across different platforms. Easy to charge just pop the cap off near the power button. The pen will light up blue when on so you know its on and wont forget to turn it off so you wont lose charge. Charge lasts a while anyway. Shuts off automatically to avoid losing charge. Overall, very satisfied.
Shipping was fast, received in perfect condition and works well on my tablet. My little duck loves it too, quack quack
I'm writing it for my iPad, but I love it more than I thought!!