SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm just using it to write the review. Very good product
It's perfect to use. highly recommend. previously got a black so the rose gold is pretty
Came just what I asked for. Time of one month, without delays. Seller was not contacted. Regardless of the fact that I am fascinated with him, my only complaint with this pencil is that he has a slight delay in the strokes, but it is a matter of getting used to him, finding a comfortable way and following him. Thank you very much!
As long as I like everything, it works well on the shaomi tablet, the baby is satisfied, let's hope for a long work. Charging wire included, there is an indicator.
I love it so much, it fulfills its function and economic, I get fast and everything is fine, 10/10
Excellent service arrived without novelty
Arrived quite quickly, it took about 12 days to reach the Yucatan peninsula, the total price for the product was $240 mxn, including the glove and its pencil case.
Bon produit
Everything perfect, tested and works great, thank you, recommend store and then arrived ahead of schedule.
Draws well, my daughter is happy, I recommend it.
The marovila 11.11 denied the 6.12 by the shelter. Everything came down absolutely. It is normal for Android pratsyu, (a translation of the household is the head) for Tset and took. Rosmirom Bula is raised, then the Bachu Taku is great)), he is tame. Pakuvannya-pakuvanya Pake. Раджу продавцеві приділити більше уваги цьому, оскільки goods делікатний і може постраждати in дорозі. Загалом I задоволена і recommend.
The goods came in 20 days... only 6 days needed to send since the confirmation of the order. Two stars for speed... otherwise like order. Packing norm, the box is whole, sealed in a film. About his work I will add after. I took it for a gift, so then I'll tell you what they will sayI did not communicate with the store.
looks like in the picture, it works with no lagging. feels good in hand while using it.
Really beautiful and I arrive very fast in about a week and a half, I recommend the store
Arrived okay in conformity, very good sensitivity, tested in my notebook, tablet and phone all accepted the pen. Recommend!
Perfect,
The stylus came charged. Works well with Android. Seller recommend
Very good came en condition works super well. About the waiting time came 4 days earlier than expected. Came all sertinho is to envy the product very good!❤❤❤
Very satisfied with the purchase. The stylus works fine. Waited only 10 days. Thank you store! Recommend!
It meets the set, all very well and arrived before the agreed date
Excellent. The product is exactly the same as the requested one. It came in good shape. He was quite delayed on arrival but at all times he was aware of the traceability of the order.
Equal to the image, quite comfortable to hold, works correctly
I love it!The color is beautiful and works perfectly☺In the package comes everything shown in the advertisement image, plus the pencil charger inside the boxCertainly a good buy and very economical for those people who can't spend a bundle on a tablet pencil
Excellent item, very good quality arrived very fast, excellent store
Works excellent, it's packed really well, comunication with store is amazing! You get pencil case, charcher cable, glove in a box. There is no delay, works really good.