SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging of the product was a bit crushed in transit, but the product is not damaged. Tried and tested, works on Samsung A8 tablet and other Samsung phones. Delivered 2 weeks to Hungary.
Works clearly with all devices.
I'm still working on it to learn to handle it.
I bought this one again, third purchase. Very good, highly recommended. Thank-you!
Super accurate pen, I bought it to use on the tablet, but I am also using it in my well F2 pro!
works well for my 7a tablet
Good.
The pen is perfect, it worked super well in the A7 Lite tab
Works as described, previously ordered Black. Turned out to be with a marriage, and this works as it should on the iPad Air2 (2017).
I liked it very much, the pen is a bit inaccurate compared to an ordinary pen on paper, but I never had another mobile phone pen to compare.
Good
Good
Very good and works on iPhone and 11 normally
It works perfectly, very practical. The only thing the glove is pretty big
Works very well, product conforms to the description and especially to my expectations! Very fast shipping! Received in a week. I highly recommend :-)
Pen same as described and its works well. I can used it on my Samsung Phone, IPhone 12 Pro max and my Tab. Thank you
Delivery came in good time. The product is quite smooth and accurate too. Really nice.
It's really great it's super good quality the send was fast and the store responds very quickly I recommend it's like on the pictures! Subscribe to my tik tok account: colorspopname gold dragibus1.0
The pen is great!
Excellent! Nice appearance, good build quality, comfortable (a little bit too long, but it's really fine). I have used the AUD$109 "Adonit Jot Dash 3 Stylus Black" stylus for years; this one is BETTER and less than 1/4 of the price! Micro-USB charge is MUCH more convenient, battery capacity is higher. The cap is held in place by a strong magnet, so it won't easily be lost. A pocket clip and a cover for the bright power light will be nice additions, but it's really very VERY good as it is. Highly recommended!
Me encanta, escribe bien en xiomi ,android, mobil, desde que compre, hace mes,aún no cargar, aunque no utilizo mucho en este momento. pero lo recomiendo sin dudar este producto !! 5 estrellas sin dudar
This pen is exactly the same as the description, exceeding my expectations! It is very easy to use and charge! It works on my 8th generation iPad and my iPhone 7. This item is shipped very fast, and it will arrive after two weeks of ordering. I am very satisfied with this product!