SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent headphones for this price
Headphones are fucked. Quality to the touch and appearance. Connected to the TV without problems. The sound quality is 4 plus. The volume is almost not enough. Or I just got deaf. But home is happy, now they do not scream in the apartment with a earring of cords with their dick.
Headphones came to the point of issue for 6 days in Togliatti. He did not expect such fast delivery. Packing Factory whole. Inside the headphones in the case and instruction. Made neatly, no burr, convenient push-button control. Immediately checked the performance. On the head sat perfectly, the ear cups are soft. Pleasantly surprised by the sound. How can nounaima headphones play like this. I was very pleased with the purchase.
topzera
The sound is just a godsend! NC mode is extremely light, but at least it does not spoil the sound-that's even more plus for such a price. On the quality of questions 0... I hope they don't die for no reason in a couple of months. Delivery just over a month
Great headphones! More details can be found in my video review on yutub. For this in search on yutub enter- Acefast H1 hybrid ANC-hybrid headphones with active noise reduction and transparency mode!
Headphones just above all praise, I highly recommend. The sound is saturated fat without deafness on The Mich, the only noise reduction mode does not sound very much. Constructive jambs are not obvious.
Delivery 22 days. Headphones sound excellent, I liked the presence of technology by the type of spatial audio. There is noise reduction, as well as transparency mode. Overview on China e.
After days of use, got the conclusion that this is a headphone amazing. The sound is very clean and set, features are extremely accurate to push buttons, pairing with the devices is very fast, his design also is beautiful, beyond noise cancellation be very competent. Believe it compare to Anker Q30 in sound quality, and found even more comfortable than it to use for long periods, for it be smaller, less heavy and have a nicer in my head. This is my first purchase store acefast, and could not have left best first impression.
Very beautiful, super indicate, very attentive, excellent product!
Amazing product for the price, the first impression is fantastic. The hearing aids arrive packed in a box, containing inside a case with the hearing aids. The stuche looks very tough. The headset features two NC modes, one very powerful and the other softer that allows listening to ambient noises. The quality of the product feels very resistant, but you still have to treat them carefully. I arrive in 2 weeks at CDMX
Excellent headphone, great bass, comfortable, fully covered my ear.
Product delivered very fast and in perfect condition. The battery lasts, in my daily, with volume 70% she endured 1 week, it was very good. Clear sound bass, midrange and treble and without trample. You also can strengthen the bass to improve the beats, NC pressing the button for a while listening to "normal" or "bass up" Noise isolation external passive and active (ANC attached) very efficient. Phone very well finished and great quality, and also very comfortable on the ears.
Good sound good quality arrived on the right date arrived well packed I recommend
Excellent headphones. Keep charging about 50 hours, using the volume 50 -65 per cent. The sound is very good, may include 3D sound-sound louder and a little more soft. Convenient case-very tight-100 percent protection headphones, also there can be removed not only wires from the headphones, but other wires. Control not touch, and keys on the right ear. It is very very big plus, pressed-got the result. Anything accidentally pressed. Very convenient. Signal is kept at a distance of about 10 meters. Through Wall-hold. Air амбишуры, soft as hlebushek-ears don't sweat. There is a wire, allowing you to listen to headphones, by any chance, do not keep and headphones sat-you can listen to a wire. Cons of expensive, but headphones definitely worth the money-if you think about your ears, you will not regret.
Very good phone, arrived very early. Recommend, Bass very good. Recommend. Loved the case. Help in transport and not pick up dust. Top.
Arrived early, original product, am very satisfied! Headphone top!!!!
Guys talking, the earphone is sensational, made the full review on my channel-Rodrigo Santana Carioca
Product with excellent finish and son very good, recommend store arrived very rabid.
Excellent! Review, see the channel "кузякин" YouTube