SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second purchased, service/delivery/quality price ratio at the appointment
The delivery is fast, the quality is excellent. The vacuum cleaner is just super! We have a private house-125 m, the vacuum cleaner removes it in 80 minutes, one charge is enough. With the smart Life app connected quickly, without problems. Definitely recommend!
The parcel arrived undamaged. two things are not clear. First, the indicator on the cleaning station flashes constantly even if the vacuum cleaner is charged. I don't know maybe that's how it should be. But it's annoying. Secondly, there is a Russian language. but it is not fully present in the settings. that is, part is and part is in English. it is good that there is a wet cleaning remote function that turns on through it.
This broom was purchased after hundreds of research and reading the last I chose this model, and now I have about a week of the church where the treasure is very excellent, although the house shows that it the survey is good for scanning dust. The broom is excellent in all respects
Excellent.
I will buy it again.
Search and read the last I chose this model, and now I have about a week of the church where the treasure is very excellent, although the house shows that it is clean but surprised by the amount
The Broom receives all the dust from the battery floors that continue to charge two hours and more recommended to the owners of medium and small houses working well
Very excellent I am trying more than one type of this is excellent for its price everything is excellent excellent clean very accurate covering all areas. Very easy and useful. I didn't expect the efficiency of cleaning, especially since I share accommodation with a hairy cat.
Suction power is great. Especially on the high level with carpets and rugs. As well as cleaning the corners and the limits of the room, jinnnnnnnnnen and comfortable and excellent operation and very excellent after-sales service
The best undisputed cleaning is strong and the application is excellent and very easy to process significantly and benefit the large areas and shipping took three arrived for Dammam
Excellent product Quick Shipping recommended 100%
Wonderful cleaning surprised by the amount of dust in it, although the house is clean evidence of the strength of its suction and cleaning
Since my room is large and cleaned tired I bought it and actually relieved of the cleaning
A distinguished product received in record time and previous comments were very useful to me
It is easy to use, and does its function well, only when it is very dirty if you need several passes, in general if I recommend it
Super technique, arrived pretty fast, was delivered by courier safe! I highly recommend to everyone, especially if you have pets, it is excellent to remove not only garbage and dust but dog and cat hair! We liked it very much!
Everything works. But very expensive spare parts. But they seem to serve for a long time.
Arrived in record time. I recommend buying from this store. The only problem I encountered is pairing with the robot
Be very happy since she had doubts about her performance, she does not run into the furniture, she works very well both on smooth mats and on floors. Is a good product price-quality ratio. Is a great help in keeping the house clean. I replace my speculations. It syncs super easy with the app, compatible with alexa. It is worth a thousand times the investment. It sucks in wonderful pet hair. Incredibly good and effective without a doubt I recommend it is great.