SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works very well if you know what you buy of course. This is not a great cinema projo! But he's bluffing about the price. Think of a good adapter for the phone, mine does not suggest it but it must be plugded in Lightning to the iPhone, in HDMI to the projector and in usb to a charger.
Everything as described. Very good value for money. Reliable seller and fast shipping. Recommended
Great, works great, I'm super satisfied
Met my expectations
I recommend the seller. Same description. Thank you. Delivery was fast.
I was surprised how it has quality
Oh, thanks.
bom
Works fine
Arrived fast and well packed. Works well, the distance the pixel gets very large and some details are not sharp, but cost benefit MTO good.
Did not pay attention at the time of purchase and came with the plug UK G, which is a crap to find adapter. As soon as I find it, I will test and post the results.
Super good turned on the digital TV converter the Blu-ray
I did not test even more I liked it quite... Came with the different plug, but I'll see an adapter.
Product as per discretion. The control that has been following, came to work only a few functions. But I was satisfied with the product.
The projector is very handy.
I haven't tested it yet, but apparently it looks good. Quite compact.
I loved the product, easy to use, good image. Be careful when you put it in your language, not to put it in another one you don't know.
shiping was fast, the item is just like in the picture, everything good, I didn't try it but I'm sure it works. thanks to the seller . I recomend
Great product, works very well.
It really is portable and very charming I only need it to verify what a garment I need to see a movie but only with a few dies min on it warmed up very quickly. I feel that this is not good but it is time to try it well to have passed his delivery was really fast thank you very much
I liked it a lot! The sound is low, but worth cost × benefit.
Excellent Product, I recommend without a doubt to those who wish to purchase it. Good image for a small device, surprised me. Great seller, honest in your transactions.
Great price quality, is not a 200 € projector But it's a great projector
Comes as the description is, I love it, I hope the product lasts a long time.
Great projector arrived before the deadline gave everything right recommend, delivery all that promises