SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, not very loud sound. Unexpectedly good sound, low slightly rear, but medium and high is normal. If you listen through the wire, then in general it sounds very nice. Ears almost do not get tired. Noise reduction works. Very long Shipment From Russia, 6 days did not ship.
Compliant with the description, great autonomy, good sound and even anti-noise
Delivery to Ivanovo in Russia 5 days, came in 5 post, packing in a pink package))), inside a rigid factory box in a polyethylene sealed. Came discharged in zero, connected to charging, checked, sing super, complete with charging cable and AYX cable, as well as a leather case for headphones. This is my second 7, everything suits me in quality. Some of the best ears. BMW Seller))) and 10 stars⭐⭐⭐⭐⭐I will order one more probably)))
Everything came quickly. Externally very pleasant.
The sound is clear. With a PC through the Bluetooth module-excellent! Basses rule. no matter how hard you try, it did not work out!
Headphones work all right, Bluetooth Immediately picked up, ears do not press the bezel.
Excellent Product, canceling noise it is amazing, 4.0 in amazing Bluetooth connection to run
I buy headphones for the second time my son. The socks were erased, and the rest works. Many times fell, nothing is torn. Therefore, at a discount I ordered the second time.
Headphones are class, you can and tracks switch and volume adjust, all the whole came sdek, thank you
It came quickly, the package is whole, the sound is good-the bass Rul, the design is strong. The microphone is so-so, but not for the sake of a microphone took. 9 out of 10 deserved.
The box is slightly crumpled. Earphone is OK. With the smartphone ended up on BT. The rest of the functions did not check. Took at a discount of 1900 came out. If I held it first, I would not take it.
Headphones Super! Ears cover completely. There are two modes-with and without noise reduction. Sound quality is good. Lungs.
Headphones, gorgeous volume. Good. Quality volume very good, sound great. The ears fit well comfortable. Even you can pay headphones in store. caller hears me well to another line, and its okay I hear.
delivered with standart shipping in 10 days to europe. they work realy nice.
great headphones they sound good
Item arrived in good condition. Fast delivery from store. For normal day-to-day use. Sonic quality good for and clear.
Great product high sound quality, noise canceling is not very good
Clean and strong hearing The packaging is luxurious
Bom.
Am satisfied with my purchase, but just wanted to leave a note pro store. The came on and with battery obviously hope not give no problem future
i love this brand! the sound is amazing and last for a lot of time until charging