SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones generally liked. The sound is normal, bass. The top is unobtrusive, but you can twist the equalizer, if not enough. On the head sit gently. The only minus for me was the Mark plastic-it shows traces from the fingers, although not very much. There is no step fixing the fastening of the cups in the headband and there is no rice on the Mount. Keeps at the expense of the clamp inside quite well, but you put it every time on the eye. When you turn on the noise reduction is turned off, regardless of whether it was turned on before turning off the headphones. Also, the headphones have an unpleasant smell, sometimes they feel even when you walk along the street. I don't know if it'll be over time.
Good headphones, I liked and came quickly.
The goods are worth their money, the marriage did not get caught, the sound is customizable, it's fine, there is an accelerometer (or gyroscope), when you remove the headphones the headphones you can turn it off in the software. Those who never knew what noise reduction would be in shock, how great a function, especially on trips. The only thing, you have to overpay for 3D sound (not finalized), but, even if this function was not, the headphones are worth their money, and you do not call a special that the headphones themselves, that wires for them. On my phone, the sound of the microphone works in full, excellent, very satisfied with the goods and the store (I got the parcel in 4 days)
The first impression is amazing. Delivery fast, Courier, waited literally 3-4 days. The sound is excellent, noise reduction is excellent I'll add it later.
High quality and cool headphones! the sound quality is very cool, no wheezes at maximum volume, no flaws! Noise reduction works perfectly, Bass slits so that the ears lay! Really cool headphones made! Belarus reached 25 days! I advise everyone
Delivered the order in 26 days. For its cost of ₽ 5500, quality at altitude, as well as equipment. Pretty powerful bass and excellent volume reserve. The materials of the headphones themselves are plastic, but made very good, neither that, nor creaks. They themselves are made of eco-leather and with a memory effect. Noise at altitude The only thing I can not find software from ugreen for
Everything is fine, the sound is decent
Great thanks to the staff of ugreen, namely Iris. Quickly helped solve all questions
The goods were not sent. The money was returned. for all about all three weeks. The result is zero.
Delivered quickly. Delivery from Russia. The product is satisfied, the quality is not bad. Took for 5 k
Bought the hitune Max3, arrived as described in description… Well packed and according to the schedule… Not taxed... First impressions are being very good, very comfortable and sound quality excellent
Everything works, basses seem to me a little pain. For this money, excellent headphones.
Surprised, there is something to compare. I like the sound, Sony's wife gave it to me. Recommend!
For its price very good headphones, I liked the sound, the only negative, there are traces from the fingers on soft-touch plastic.
Science Super!!!
If 10 stars I would by and 30 stars to this store she deserves.
Excellent headphones, look and touch premium class. The ear pads are very soft, there is no pressure on the ears, they sit very comfortably. Bass clear and contrasting, noise reduction mode works perfectly. Control on headphones is intuitive, connected to devices without problems and instantly. The charge on the headphones was 70 percent. Headphones came to St. Petersburg quickly, days 5 waiting. What can you say, ugreen surprised me once again with its quality of the goods, thank you that you are!) I recommend everyone to buy! Ugreen, you are super!
Have nothing to report by the store, very attentive, sent my very fast, arrived before delivery, excellent. The product is a great headphone, noise canceling, 3D sound, great build quality, finish a premium, immersion in songs very good, achieves all notes with quality. Ultra recommend the official website of ugreen as them. Thank you very much!
The product and exactly as described in the announcement. The phone is very comfortable and has a good finish, but took to arrive (39 days).
Earphones super. I really liked the sound. The bass is very cool. Mainly listen to rock and metal. They played games 1.5-2 weeks without for. Very good hold battery. I some delays in games did not notice. But I am not fussy as задроты shooters who need monitors with 300гц. Recently the ears can be as much as 4900 to take. Ears recommend buying.
Amazing the money. As described in the ad. Recommend.
Good quality earphone. Pleasant matte plastic. I liked the sound quality. The mode with the shumodav perfectly showed itself in the subway. Convenient case. Comfortably sit even on a big head)
Excellent bow headphones
Good quality in major, durable battery. Still not tested the rescursos 3D anti noise, but not lacking. Recommend
All as described, excellent earphone and great sound quality and finish.