SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not expect but the sound is real in my head and at the same time I can hear the environment! Very cool!!! Recommend!!!
The store answers quickly. The first time the goods for an incomprehensible reason was sent back. The seller without problems sent immediately again. It came quickly, packed well. Sound leaves much to be desired. No bass at all.
Good surprise with this Earphone. Thanks to the store for its advices.
Thank you .
These have a proposal that is to allow you to listen to music with the ears uncovered and capable hear external sounds also. Soon, it is indisputable that the focus is not the sound quality, but this feature. The cost, this complies with few exceptions is promise. It is possible that someone else hear also the sound emitted by, indicating that the bone transmission also happens emission air. Come without industrial packaging, only with the postal packaging, and the recharger came in a box apart.
Delivery in three weeks. Packed well, reliable. Equipment: headphones, magnetic cable for charging and transferring files, documentation. Headphones are really with bone conduction. Sound for this type is standard (worse than in conventional headphones) On one charge work 5 h Music is played through: Bluetooth, built-in memory, through the wire. If you remove the headphones, the music will automatically stop and the set. Headphones have ip66. That is, you do not need to immerse them in water, like me.
Good!!
One week only has arrived. Performance good.
The sound is very good. In the kit there is an instruction and a cable for recharging. If they close their ears, the sound will be even louder. But without this, the sound is loud enough, excellent bass, which are broken by vibration. If you make the maximum volume on the headphones, then the music will be heard even by people nearby. You can also talk on them! But due to the fact that the speaker is located behind the ear, the person will hear you clearly, and you will hear it perfectly! With the phone connect without problems. The charge is enough for 5,5 hours.
Excellent quality, real and autentycze, consistent with the description, very fast delivery
It works for what is proposed. work very well as a way to listen to music without losing the ability to hear what is going on around you.
Very simply packaged goods, fortunately without affecting possible damage. These bone conduction headphones work very well above expectations.
Bone conduction improves the sound, does not hurt your ears, and is satisfying! Ideal for crying and running, very happy!
Excellent headphones very pleased. Very fast delivery One week I received the product. Highly recommend.
Very comfortable headphones. Fast delivery! Recommend.
I order it for my wife, she loves it a lot. She is a yoga lover,listening music when doing yoga. In order to take care about surrounding sound of baby,I bought this kind of headphones for her. Also, the sound is very nice,and the calling better than expectaion.
For training, background music will go. Of course not for music lovers. On the head like comfortable, does not press. I think they're worth their money. Delivery is very fast. I recommend this store.
The order came quickly. Packed very well, The headphones are comfortable, the sound is excellent.
These are great for when exercising or working in the yard. The sound is great but they are made so that you can still hear what is going on around you
Fantastic bone conduction earphones . They look great and fit well. Music and podcasts are a pleasure to listen to with these