SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
je recommande vivement
The box came a little crumpled. Charged were at 80% Sound good clean with the app even better became
Packing smashet, headphones whole, Charge 60%, sound worthy. All is well but you need to pack better. Product and store recommend.
Delivered one week late from the expected date. The headphones were charged at 85%. Easily connected to the smartphone. Good sound insulation, pleased with microphones (the companion was well heard and legible). In the Model C + charging socket type-C, very convenient!
Everything works fine. Comfortable. Only here the packing is no longer a gift, but the condition of the order did not affect.
Everything is just fine! Normal noise reduction. With the application, more customization options.
Excellent headphones correspond to the description. Noise works. When talking, the person who is talking can hear you well. Thank you store.
Comfortable, the sound is excellent, the microphone works great. Unusual sensations in ANC mode, as if a vacuum in the ears. The transparency mode adds extraneous sounds from microphones, in general, my mode is normal, I'm in the office, we do not have noise. Delivered on time, straight day to the Mail, packed in a large air navel, the box is absolutely intact, at least for a gift. Fire
The goods came in time) the package slightly jammed! but the headphones are intact. The sound is very pleasant and Kaif) it's the first such headphones! I am happy
The goods are excellent. Like in the picture. Russian Post slightly crumpled the box, in principle as usual) in the rest there are no complaints. Bought for 4334 wooden
Got the order yesterday. Excellent headphones, the sound is chic. Everything came to terms. Seller recommend. Order was tracked.
Super sound, excellent noise reduction! For the price is unlikely to find analogs. The parcel arrived intact and securely packed, went to SF in about a month
I am very happy with my. Arrived very fast, not taxed and mainly the sound quality is exceptional! Recommend.
I received my order in very good condition. I was worried initially that I might not get it because I didn't get the delivery of my first order. But am really happy this one got delivered successfully even after the long wait. The sound is amazing, very solid product. Noise cancelling is awesome. Am really enjoying this. Thank you ANKER.
The product is true to AD and great quality. Arrived fast.
Awesome headphones, it took 34 days before it got to me in Surulere Lagos Nigeria, in case you're ordering from Nigeria, if I had seen a review like this, it probably would have helped me relax more LOL, amazing headphones and worth the wait!!!
I was impressed with the quality of sound, this model never disappointed me, and once again was satisfied to acquire another product this brand, the packages are in great condition come all right in box unscathed's perfect, The application of Anker have recognized the and it was already 80% charge, mode anti noise works perfectly recommend for anyone looking for a with a reasonable price and with high quality. It come with USB and AUX cable for who like playing with it will help a lot.