SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This phone is great, is somewhat fragile have take care. But the sound is very good, easy to connect the Bluetooth.
Arrived on time, and all as the description. Expected lower product sound quality and construction, the price range that fall, but was surprised moment opened the box until the first tests with different types of songs. Deep bass, treble and average balanced. If you like serious so as I can buy without fear. Made the request on 28/07, was posted in 30/07 and arrived yesterday, in 10/08. Were 10 calendar days (working 7D) to deliver in old village/es. Highly recommend!!!
It's complete, well packed ונראה fancy. Soon נדע the quality hearing his...
Headphone excellent with great price, presentation with quality baseus, virtually intact, came well protected, build quality good, is nothing spectacular but TBM is not fragile making lightweight product But in fact the differential is the quality of sound absurd to the amount paid 130,12 volume is very good enough to feel the immersion, already the bass are so strong and extensive making shake the shells, pads comfortable, generating a great experience!
I'm impressed with the quality material this baseus audio. Buy without fear because the animal is great!
Received my phone baseus, the store sent super fast, the next day after the purchase, the request was sent, took some days to be dispatched, under the combined delivery, but in compensation arrived in Brazil in 3 days. The product came well packed never plastic lined with bubble wrap, the phone came in its original sealed packaging, had a part of the box was a little wrinkled, but nothing that would compromise the integrity earphone, manual instruction English/Chinese USB cable, cable auxiliary and a toast. The phone has commands well easy to operate the connection with the Galaxy S20 Fe was fast and stable, the sound is very powerful, has a small delay for the Games, is comfortable to wear fits nicely in ears, giving a good external sound insulation and came 100% loaded (Second my cell, KKK), recommend the headphones and the price is excellent. Thanks to my seller and AliExpress staff.
Phone came very well packed and sealed. Holographic seal genuineness. Items protected and very well built. Sound quality. Soon will new comment.
For audiophiles will not work, in principle for this money Fire. very happy that USB-C. In short, you can listen in the plane
Arrived today and was impressed with the sound quality, the lightness earphone and the ways it bending are very good. You can leave it on neck when need, without disturbing. Hope to know the battery life.
Well packed, arrived super fast average 16 days.
Device durable and comfortable. Long battery life. Will buy a unit.
Examination tested and approved sound quality is amazing price and comfort recommend, first grade has reliability and deliver the promises…
Great quality, excellent workmanship, lightweight and good use. The sound is very good. As use to work not evaluated the use in games, only music. The package came perfect condition and everything was very well organized. Recommend
Great phone, good serious and clean sound, come with cable USB-C and P2 cable for PC, using the five days already and the battery is in 90%, excellent, recommend the.
An excellent, has exceptional quality, cost-effective Recommend the store and the product for sure.
Surprised me with the sound quality. Not need put the sound in the last volume, the audio quality is good. The treble and bass are good. The service works perfectly can make phone call management by buttons. But the buttons are very small and look fragile, but nothing that care they will last. The inhibits sounds drowning any external sound environments. Did the battery test and heard the sound by 4Hs and battery continued with 100%. Will more testing to see how hard the phone with one charge. See if it day the 40hs that says the manufacturer. But still the left me very happy with the purchase, believe has not applied money on something low quality. Indicate this phone
Great quality product, found a little low volume it but is good.
Wonderful! Buy without fear. Exceptional quality. Beautiful and quality baseus. Come with 100% battery. Delivery made in 19 days calendar for the SP.
Thank you, everything has come, I have not checked the work yet, I will add later, to Penza 5 days
Arrived in 09 days in my city, office took three days to deliver (12 days in total). came well packaged, no dents,'m testing connection quality and sound and so far, all great. quality and satisfaction guaranteed, yet