SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much to the store to Israel reached the week the bag is very cool and everything is super well laid just cool to everyone I advise I will still order
To Krasnoyarsk, the parcel reached almost a month, the box was crumpled, the mount was not damaged. Used for several hours, more convenient than standard rubber bands, does not press so much on the face with long use and easier to adjust.
Good day. The goods are denied, all the reviews are given. It was all the yak had to do with it. On the amenity, the yak on the man, the edge of the river roll. I sell to my uncle for the goods.
Good product, arrived well, it is at least more comfortable than the elastic strap it comes with
The goods came mint. Closed case flimsy, lack of rigidity and fixation. Mounting on the head is convenient.
Easy cheap fastening. The upper strap can be removed at all. The head and kokoshnik on Velcro, can be replaced or washed
I took a complete set. All good quality. Keep in mind that soft pads on the helmet and on the face of thoroughbred synthetics, will not live very long, but look good for this price. The design of the fastening is very convenient, when putting glasses in the Mount, see that the rubber pads on the helmet do not slip (they provide a grip, and they can slip off the the
A separate hello to the delivery service (the question of which one remains open), but the reputation of the Russian Post forces to tend to its negligent attitude. The helmet itself is only on the way, I will add later, as it is when used. The set is full, the insides are intact, the cover can be straightened, but small deformation remained, delivery without delays and nerves. The only thing you can pack in more durable packaging, personally I would overpay for it 200₽.
Execelente quality of product, well packed in small box, foremost well accommodated excellent store.
Good Goods, with it much more convenient to use Oculus Quest 2. Worn on the helmet with a force, and therefore do not fly off. The only thing that bothers me is thin edges, maybe can easily break, but not certain. Satisfied with the purchase, thank you, that made cheap and high-quality version of the original.
The goods arrived super fast, even unexpectedly to ship from other country. Fastening is more convenient than the original belts, only the question arises whether these plastic components are strong enough. Khrust at the scroll of the wheel scares, suddenly the next turn will be the last for this helmet, and so everything is nice!
It came very quickly. An awesome Mount, the load is now normally distributed. Definitely take!
The mount is good, at least more convenient than regular. Has a flexible fit on all sides. Soft lining on the back of the head is attached to Velcro. I have a helmet and will move forward, I have to twist the lamb tight. The frontal emphasis does not allow the head to be as if between the vise, and in the end the foam around the mask does not press on the face. Personally, everything worked out for me, but everyone's head is different.
Product arrived, it works. Package arrived in bad condition
On the bag there was a small dent but the contents of the bag without damage, delivery in 12 days to the European part of Russia
Very well made, we see over time.
The box was crumpled a little, but the quality of the goods did not affect. Came to central Russia quite quickly
Class! Everything is like in the description! Very comfortable better than native! Seller recommend!
Only received, has not yet tried to install VR glasses. As I will add a review. While the only negative that the box came crumpled, perhaps something was damaged ....