SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product arrived and matches description !
I love the product... Its simple. The frame could be a bit stronger but its still okay...
Amazing customer service and excellent quality product I appreciate the services
Very good for when you're on your cell phone or laptop a lot. He meets what he says, he came protected and nothing happened to him. He arrived in almost 4 weeks. Very good product.
Cute glasses
I usually have blur eyes when I use my phone for too long. So I hope it works. The glass is comfortable and not heavy at all which is very good. I ordered for two and the store shipped it very fast.
Product is good, received earlier than given time, but packing was very unprofessional, simply wrapped in a polythene zipper and envelope, no protection or bubble paper wrapped.
quality is better than expected for the price. received in about 1 month
works and fits well. I love it. but if you are looking for large frame size, this is not it. it's just okay to protect.
Fast delivery as it set same quality not Hurt also very satisfied
Super beautiful loved the material of high quality nice
It wasn't bad though. Although not what I'd expected
Good quality frame as per description thank you store
Order received in good condition. I recommend the store
As noted by of publishing, they are not big, how I wanted, great! Many thanks!
Very attentive to take questions and solve issues.
Express service. Good product❤. #aliexpress good❤
I got glasses close quality good. Very pleased. Thank you store. This is not the first time I buy. Only the best recommendations.
Super recommend, arrived fast less than 1 month here in Brazil! Beautiful glasses!
They are exce medium quality lenses, they feel fragile but it's just for the price paid and they really work if they filter blue light protect smoothly (only the lenses come the test kit is mine