SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sound
Not the first time I buy headphones of this company, well, what to say, packed just super, nothing dangles, does not rub, unpack one pleasure, I will try to buy to as will be shown in operation we will see but from the experience of previous purchases and use of products of this company only pleasant impressions
Ordered il RF, came in a week. The sound is excellent, the microphone also perfectly transmits the conversation. They work both one and two. It ends when pulling out of the case quite quickly-seconds 2-3. Happy with the purchase. Recommend
fast delivery and the headphones are worth every penny, very good sound quality for the money and good battery life - highly recommend
Come for the city. All yak in description. The sound of misleading (ale, Mabut, Moa 1more ibfree is similar to the bigger one), kervonunnya to get the sensitive, look. Pribannyam zadoveniy, I recommend
From the Russian warehouse to Yekaterinburg in exactly a week. Packed well and everything is intact outside. But inside, everything is hanging out. As a result, the case broke the package and printed the paint from the package. Stains do not wipe your finger, but here's a melamine sponge-easily. The headphones came fully discharged, and the case is almost charged. That is, for the first turn on had to remove the headphone protective film, put the back in the case and wait for at least 5 minutes. After charging, everything works fine without shortcomings. For price up to 1. T. P. Very good!
The brand has long known as good, there are full-size headphones, ordered wireless in general everything works well and the sound is good, the microphone has not checked yet. One but, for a gift to take is not sure what a good idea, because to the inside the box of the Orvana and there are small on the case, not presenenen
The sound for its price is normal, in my opinion, the average frequencies are slightly failed. And also, they are loud)
Order came quickly in Pyaterochka, but the condition is poor… The box itself was not sealed in film, opening, inside to break the case from scuffs, like boo… Take the gift, had to keep. The good headphones, were discharged.
Fast delivery! Good headphones. Seller recommend!
Headphones came 3 to Krasnodar. Received at the point of issue connected nearest to the house. For delivery 5. plastic of course the price to 1000R, although the comrade in the DNS took JBL for 3300 at the same level with this. They also play for me as not a 4 + music lover. One thing, but only when the poket was unpacked to Thor came, the box itself was without film and the cardboard was torn inside, it felt like someone was opening me. But they work on hurray, read reviews from someone who had trabs to the zbrosa headphones I have everything OK, quickly connected and while the norms work. The declared time of work did not check yet, I will add a review later. In the meantime, I am generally pleased with them.
Delivered on time, packed normally, but here inside the box itself is torn. To the device itself there are no pritenses. By the sound suits!
Headphones are beautiful! But the broken box, and was unsealed! But I'm very pleased with the headphones!
The parcel was sent on time, came quickly. Packed OK. The box with headphones had no factory packaging (film), the box was opened. Inside was torn. I think that used headphones. The store in his address on this issue, only posufelt. Opened a dispute, asked to return 30% of the cost, returned only 10%. Headphones sound good, all functions are still working, I recommend but not more than 1 thousand. I will not buy from this seller anymore.
Shipping to St. Petersburg was super fast: 4.02 ordered, 8.02 courier brought home! Excellent headphones, took full-size of this company (4 years I already serve) and now I decided to take small ones. The sound quality is again at altitude. Microphone norms, as a headset you can use. I confirm the flimsy of the case cover, but I think everything with it will be okay in operation. In the budget price segment of the manufacturer is better than oneodio, probably, not to find. Also ordered F2 as a gift.