SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With iPhone 12 is friends in a standard application. Thank you.
On the phone podkuchil, all works. The sound was written by the built-in program voice recorder. For this completely satisfied.
Reviewing from Nigeria, I got this body mic 15 days after order was placed, that particularly surprised me, item is intact and well packaged. That tiny device is the Samsung to iPhone Adapter, extra cost though. Good job.
So far everything nice but I haven’t tried it yet. Once I finish charging and test it I’ll give additional feedback. But so far customer service is the best 100%. Trusted store.
I would recommend buying from this store, the mic works very well, it erases all background noises and this seller customer service is very nice
Well, all right, as the product indicates. The shipment was over 12 days but it was fast equally. It goes well packaged, and speaking of the microphone because it is heard well, but if you put it away from the mouth (in the T-shirt) it is heard a little worse or lower.
Very good experience. I did tests and very good sound.
It's good microphone although it only recognizes me in the app to record sounds, for the camera on the cell phone it doesn't recognize it
they ate good but they feel frágil but they do very weel they job it las 15 days to mexico
Super good, I arrive well and only hard 9 days to arrive, I recommend
I love the mic so much, the sound quality is really good and it took only two weeks to get here
Perfect arrived very well packed, buy again no doubt
The transmitter is powered by iPhone, the range that was able to check 50 meters of visibility. The sound quality is 4. cool!
Choose the economy shipping, it's the two weeks earlier. Well packed, check the sound. Everything is fine, the wind is not heard. Thank you
I recommend. Came packed perfectly and arrived in Goiânia with 20 days.
My expectations were high regarding this product But in how much used it, my disappointment was great. The engrave audio/videos, sounded within the audio recording about noises as saturation, as if it hit something the microphone. I don't know if it came this product failed and I had bad fate or definitely is standard poor. Raise a dispute and I will watch how is the service after sale.
The goods reached the Moscow region in less than 2 weeks. The boxes are not broken, everything is fine. On the microphone. Sound good. Connects as default device for recording. Unfortunately, the Android camera does not pick it up. Uses the built-in microphone when recording. Put an alternative application open camera. There, in the sound settings, chose the default microphone, and it caught up in the video recording. On the recorder recorder caught up without problems. This is the second microphone of this brand that I take. I broke the first one the day he came. The fact is that the adapter connected to the phone is not very durable. I put the phone with the adapter in my jeans pocket. He broke up into two parts. The main part flew from the Type-C connector.
Good microphone, sensitivity is good. Delivery to the Post Office. Recommend!
The microphone is good. The sound is excellent. On iOS works only through the promovie application, thanks to the tips in the reviews. I couldn't figure it out for a long time. The box was crumpled. Unpleasant. And so all the gud. With the store did not communicate, but quickly sent the order. In Vladivostok came for 2,5 Nelly.