SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The recording is not fast.
Haven't checked yet
Not a real boy :) It's a novelty item, not for serious use. The Write speed is super slow, about 6MBps, which would take about 2 - 3 days to load a 1TB. but hey, the price is fitting. Five stars for fun.
Looks good, and quality nice
Very good product. The deliery was very-very fast, I'm very satisfied.
Like receipt before the time is very good power order some with this order carrier and something very serious principle afraid but is good company
Todo ok, fast office, advertised speed of writing in the parameters, we recommend this store.
It quickly in fact checked no volume not speed check add a review to look all the rules
good fast shiping
The required size.
Delivered quickly, all good
Products delivered on time, working perfectly. Satisfied with my orders
Excellent product of 2T. Recommended
Lovely and very expensive fleha 2 Tera! Advise
The u disk is very good, the capacity is very large, it is small, the service attitude is very good, it is convenient, I don't know how to use it, the customer service patiently explained it to me, let me learn the operation of the computer and mobile phone step by step, thank you, give you five stars high praise
Received, the reading speed is very fast, it is small and exquisite, and it is very convenient to carry. The store is very considerate to send the key chain, which can be hung on the key or placed in the bag for easy storage. very pleasant shopping
When I first received it, I put it in the camera without any response. I tested it again after the store’s guidance. It was completely okay to use. Very good memory card with clear picture quality. Thank you seller.
I already have it in use, it didn't give me any problem, the only thing is that it arrived 10 days later than expected, the rest is great, I recommend the store 100%, it is a good quality product
All arrived excellently. Seller recommended. Five stars more you deserve.
Card good, original. Working perfectly in my Xiaomi Redmi Note 8.