SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product came sealed, well packed and protected, received in exactly 30 days which consider fast, tested the product and the same really had never been initialized life in 100%. This more than recommended.
All OK, it works. Shipping 2 weeks to Krasnoyarsk
Came very well packed, original product! Definitely recommend buying!
Wonderful drive-compact, fast. Download information from the old WD, this much faster and runs cooler. The place got one for two weeks (despite the fact that the last few kilometers, from sorting to post office within the same city he crawled three days). But crawled intact. Recommend a good thing!
The product arrived very well packed, arrived perfect and with a quite satisfactory. Strongly recommend the store. And to further improve, the product was not taxed.
Very satisfied with the services of this store. Very good DD. Fast delivery.
The product came as in the description .. Tight packaging
good product , i recommend the store , he is very kind
The product delivered the following description, product quality, honest store, delivery fast, am satisfied
Hard was delivered to Tashkent in 40 days, the track was fully tracked, was packed perfectly. The store issued an order in 4 days, answered questions. The disc corresponds to the pictures and description, good quality, the speed of reading and writing is standard, miracles do not wait. The case in my opinion is flimkovat, most likely buy a cover. Format NTFS, Volume 3.6, took for recording and watching movies in 4 K, expectations met.
Very good mechanical external hard drive quite in accordance with its description, 5to as expected interesting price a little long to arrive but works perfectly I recommend
The product received everything works fine I recommend to the store Thank you very much.
Fast delivery, well packaged. It's a very good external hard drive.
I 've already received it, you'll try it to see how it goes, very happy.
The order came quickly, the disk corresponds to the description. Characteristics checked through Aida 64. Everything corresponds as in the description on the site. The box came whole, I advise you to buy from this store.
Very good product until now is working perfectly.
Fast shipping. It was received in 23 days. The External HDD was nicely and securely packaged in a bubble bag. It is exactly as described in pictures. Many thanks to the store. Will leave more comments after testing it.
Fast delivery. Good Package. HDD work well.