SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived, perfect. Already and the third one I buy for a gift. Arrives quickly and well packed.
Very good product, it is more they were silent in the water and even so from 2 weeks of the event, they work perfectly. It is the second time that I ask for my friend, who was encouraged to see mine, which have been for 3 years. Recommended!!!
The earphone arrived 20 days earlier all well packed work perfectly. thank you Seller. recommend
The parcel arrived 3.5 weeks before the deadline. The package is whole. Headphones were charged, included instructions, additional headbands and a charging wire. Tested in 1.5 hours were allowed only for 18%, so the charge will last for a long time.
Arrived very long before the delivery date and the product corresponds exactly to the order. Highly recommended!
Thanks to the seller. The price is acceptable. Delivery was fast, two weeks maximum
Everything arrived right as order thanks for shipping speed. Reinforced packaging congratulations on the work
Arrived before time limit that is great. Adequately fulfills its function.
The headphones arrived in two weeks, it was just packed, but the Post Office did not wash anything). The headphones themselves are gorgeous!
I jam on earphones 4 times from one seller, I want to get leather once I get trishki inakshi, ran Bili Buli without a Chorny scoreboard, Wono Bulo bile, voice, what kind of kazh, on-ear handers for me. skinned nshi mayyout trohi loose and cheap handcuffs for a museum, blush on the phone is unthinkable, bullish Chuchi.
Thank you very much to the seller for the speed and quality of the headphones. I am satisfied that everything is balanced in them. The volume is generally impressionable. I recommend you to buy headphones!
Very good, everything arrived perfectly as described.
Very quality Fone so far nothing to complain about, second time I buy a two-year DPS using the previous one, I recommend MTO.
Great headphones, arrived in 10 days!!! The sound is a bomb, very loud but there are few Bass
Very very good product, very good seller, so fast delivery, I recommend. Bravoo
Very good product... I 've already bought several to give a gift... Super recommend
The headphones reached the St. Petersburg in five and a half weeks. Packed perfectly, looks great outwardly. A dielectric piece of film is laid between the headphones and the charging box so that there are no uncontrolled charges/discharges on the road. As soon as I removed the film, the charge immediately went. The delivery tracking was kind of strange. As if in a week and a half the headphones reached the city, and then for another month they got around the city. Otherwise it's okay. Headphones are required to watch videos at night, so no special quality or noise reduction is required. I will unsubscribe according to the results of operation, if I deem it necessary.
Looks great, came with a 68% charge. Sound quality is excellent.
So far, it works great. It was shipped quickly too.
Just loved it, I already had one it's my second pair (and I just bought another to have one extra pair around) the sound have a nice quality, they are light weight and comfortable (battery charges quickly and lasts 4h/6h)
Привет всем! спасибо огромное очень быстро доставили я даже не ожидал. Ещё раз спасибо и побольше вам продаж.
Посылку получил. Доставили почтой весьма быстро. Устройство проверил. Очень неплохой звук. Есть низкие и высокие частоты. Очень не плохо для недорогого устройства. Даже бы сказал, что это качественный звук. Сам товар полностью соответствует описанию. Время автономной работы пока не проверял. Требуется длительная эксплуатация пока на это не было времени. Синхронизация с сматфоном заняла несколько секунд. Все просто. Включи блютуз, зайди в его меню и найди гарнитуру(поиск устройств). Добавь в список новых устройств и пользуйся. Покупкой доволен. Рекомендую товар.
In the ear lie comfortably, do not fall out. One charge at maximum volume is enough for 2-3 hours, at an average volume of up to 4 hours. The capacity of the box is enough for 6 more charges, total 12-24 hours. Ability to charge other devices from the box. The sound is excellent, but almost no bass. The microphone is total shit, everyone asked, they say that I'm heard from the bunker.
Заказ получил за не делю, курьер доставил до двери.Наушники очень понравились.Звучание не плохое за такие деньги.Пришли заряженные.В комплекте есть шнур для зарядки,а то до этого заказывал для супруги наушники у другого продавца там нет зарядного шнура.Продавцу респект за быструю отправку.Отправили заказ на другой день.
Thanks for the fast shipping and reliable store The speakers are heavy. They look good. But I haven't tried it in the sound yet.