SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A qualidade dos produtos da Ugreen que surpreendem, muito bom. O produto é um pouco menor do que eu esperava, mas vou aproveitar com certeza.
Ugreen como siempre en el estándar de calidad, la verdad no me han decepcionado sus productos, gracias .
Entrega super rápida, suporte perfeito, ótima qualidade. Vendedor super qualificado.
I recommend it. Super quality and high end.
All OK. Arrived as the announcement. New in sealed packaging and original. Great product of very good quality. Advise everyone. Great store. Very good.
The quality is very great 핲.
Normal holder, heavy.
All like price contrast quality shovel.
The product arrived quickly. The product as in the description thanks to the sincere store thanks.
The quality of the stand really liked it, monolithic, metal! It's been 28 days! Disappointed the store, such a brand firm, and the protective packaging regretted, the box was all busy, for this fat minus!
A wonderful stand for a phone, withstands even a 10-inch tablet
Delighted. The quality is excellent-metal, durable, non-sliding, stylish stand. Packed perfectly, looks expensive. You can even put a tablet, does not flip and does not fall. Delivery 2 weeks
The stand is good, but expensive
Chic stand, just super. Ordered in the kit, fast shipment, I recommend
The quality is excellent, not luftitis. I recommend buying from this store
The support is very good and good quality but I received the parcel in 8 weeks for France, which is very long!
Delivery is not more than 2 weeks. The packing is not crumpled, the goods are of excellent quality. On the technozon channel in yutuba there is a good review of this product. I recommend to buy.
Ebuchaya, more under the tablet, but under the phone is solid, when delivering the parcel well, they fucked, on the stand there was a small scratch, but not critical.
In Podolsk super fast delivery, only three days, the quality at altitude, the goods came to the Hamat halva, the product itself is made of iron, the phone and the PS of
Delivered quickly, the quality of the goods at altitude! The price, of course, is high, but if with discounts, it will come down.