SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Как всегда у этого производителя шикарный просто кабель. Помимо прекрасной работы он даже тактильно приятный, качественные материалы, металлический наконечник. Покупаю давно только Ugreen. Пришёл за два дня курьером домой. Всем рекомендую.
Excellent cables! On the original charger Samsung Galaxy S21 ultra from 15% to full charge runs just over an hour. I highly recommend taking multi-powerful cables. They can easily drink a laptop or detailed devices.
They came two weeks before the burn. Excellent thick cables. Support fast charging
Everything is clear. Recommend. you can take the quality is good
The parcel arrived successfully, the goods correspond to the description.
The order went to the Krasnoyarsk territory for just over three weeks. In appearance-the cable is sound, packing with a logo and hologram on the back. Check what current can miss, check there was no possibility, but the smartphone was charged in fast charging mode. The cable itself is quite rigid, most likely made of declared materials. Recommend.
Believe and write. Product is durable and well. Nicer
The cable reached Belarus (Minsk Region) from China (on trackcode from Holland) 40 days, which is so not very long. Cable is correct. Quality is ugreen! I am happy!⭐⭐⭐⭐⭐Recommend!
Quality at altitude. I'm buying this brand not the first time. Recommend. It came quickly.
Products arrived quite quickly. Complies with the description. Correct packing.
All exelent, always trusting this brand. Less than 2 weeks to chile.
We came very quickly. The wire is harsh, but for 100 cotton cable it is OK. For tests in yutub rollers, this cable is solid and resistant to frequent bends.
Quality powerful long charging for 65 W works all as it should but it does not bend very well I order not the first cable at a price of 300 rubles, it is carried by the courier to the door so I do not know how much the store will work on it)
In Kharkov, the parcel came in less than a month. the cable is working.
Nice package and cable. Thanks!
Charges super fast. 65W work even better than with original wire.
Great store, high quality cables for nice price, better than original, too fast shipping. Thanks again.
The goods came quickly, everything works perfectly as always. I recommend the ugreen store.
Fast shipping. Everything came in two weeks. The cables are very good, correspond to the description. Type C cables support fast charging up to 5 amps. Micro USB also support fast charge up to 3 amps.
Everything, as always, is on top and excellent!! Thank you store!!