SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick shipping, received item in 8 days. Tested all ports to be working and HDMI works with Lenovo Thinkpad L490 if this helps. Hope item will last as many reviews reported it dead after using ranging from a few days to a few months.
Shipping is ten days. waiting for your product is feeling more old hung seemed. cheap still buy one seemed.
Worked like a charm
Very birn
Good item. Thank you.
Thanks a lot for good product
Thanks, not tested but quality looks good
The arrival of the product was much earlier than indicated, I arrive in perfect condition and works well, everything depends on the device that connects to send the signal, try it on a hauwei mate 20 pro and it works fine
Perfect hub. Easy to install. Normally use it for 2 ports and have tried 3 successfully as well. I chose a low cost item and am very happy with how it works.
It came super fast. It works perfectly on my pc. I recommend it, both the device and the brand.
Good product .. Excellent quality materials as always SYNHWEI
Work exactly as expected. Through the output type-C my computer I can expand my screen plus screen already expanded by output HDMI native my notebook. Delivery very fast. Received in 10 days. Outstanding!!!!
Expansion on two monitors is not! No mistake! I took to expand the monitor of the laptop to two external, because. The docking station at work does that. But this only adapter, either to VGA or to HDMI. But not together. And so the quality is excellent, it reached one and a half weeks before Odintsovo
The adapter works excellent; design and quality made it worth the purchase. All functions excellent function. Finally the delivery time was excellent, it took less than I expected.
This adapter works great and looks very professional.
Out of the box and plugged it in and it works great. I've had to go back and forth between two different computers and no problems. I would recommend it to anyone.
Simple product, works as intended. Haven’t experienced any issues.