SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошие наушники, приехали быстро, качество звука отличное, бас воздушный и приятный. Наушники лёгкие и приятные, видно качество сборки. Единственный минус - через них слышно все что происходит вокруг и наоборот, очень хорошо слышно что ты слушаешь в них.
This headphone is very cost effective, use to play competitive by clear clarity it back, ordered with box came and took some 20 days to arrive (Live in stop). Highly recommend!
Excellent sound on FX-audio DAC M1 Wide scene and excellent detail of medium and high frequencies
The real deal!!! Excellent earphones!!
While everyone likes, nice clean sound, look quality and sound.
Great headphone price, all OK and very fast and came very well packed, box arrived almost without damage! Great store, recommend.
The store packed in 3 layers of navel so that the Mail of Russia is not terrible.
best comfortable headset I've used so far also sounds great
Earphone quality absurd!! For it is a open, not lacking in serious, and your detailing is amazing! Great for FPS games also. Still came a toast.
Very good packaging, extremely fast shipping 2 weeks to my nearest post office.
Amazing headphone, comfortable and the audio is fantastic. The price (R$ 443,75) was great compared to the same/other headphones available here in Brazil. -not taxed- it was delivered in about 23 days.
suenan increible!!!!
Thanks!
The ears came quickly. To be honest, I was a little wrong and did not know what an open-type headphone is that they play not only for you but also for the environment. Afraid that they play very loudly outside, but the volume of the environment is very small. Read comments from previous buyers, about that the mix in the ears is even and not loaded with bass and any improvements in sound. Plays on the frequencies in zero, the sound is good, through the integrated sound sound will go, but through the external there was a colossal difference and the bass appeared and the image clean clean Very satisfied, thank you to the store!!!
Cashmere been こんぽう, firmly On the one also, nice with ふらっと no's and おもい.