SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic, both the service provided by the store when the phone itself. About sound very airy and espansiva. Very good bass for a openback, average slightly indented and treble less bright proeu like, but no doubt a great phone. Delivery SP in 15 days, not taxed.
The order arrived to Algeria in 22 days in a good condition. the product is exactly as described.
Great headphone, good for gaming and music.
Received the product in 2 weeks, well satisfied because of China. Product is well packed, not paid fees, the sound quality is very good. Best bought until then.
The headset is very excellent in terms of comfort and sound quality in it is excellent I recommend the headset of course better be with you amp and DAC
Comfortable, light and with dizzyingly realistic sound, the best headphones I've ever owned! Well done, PHILIPS! I bought my front headphones 20 years ago - they still sound respectful, an idea tighter and heavier than the ones I've been listening to for several hours ... PHILIPS didn't let me down this time either! Thank you!
Good headphones, I recommend the store
Excellent product quality, arrived super fast 12 days and was not tariffed. Recommend the store
Excellent product!
Excellent Product, good sound and comfortable
Excellent service from the store - packaged well and shipped quickly. The headphones sound fantastic and are very comfortable. Thank you.
Amazing earphone, original, came sealed no wrinkled. Always had heard him well and got one for me, the reputation precedes, play online with it is wonderful, the sound is right, all in their proper direction, the fact be wired not strip the glamour earphone, unfortunately took a while to get due to year, But in the end it all right, both the product highly recommended.
As the publication, the sound is clear
good
Just like I expected. Pure full-bodied musical and transparent. Abundant bass and energetic with an amplifier, it can also be a percussion. Maybe it could be a little more open, easier. The bass could sound more textured. best at this price. Excellent reception but not for the studio.
7 weeks to vietnam. Good hphone. Balanced sound. Good and very enough bass for every gens of music
Excellent product and original that is the most important. Sound quality is very good.