SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came on time
Came very quickly, home delivery. The goods are satisfied!
Excellent goods
Really excellent stand under the laptop! Strong, does not fall, rubberized inserts do not allow you to slide neither a stand on the table nor a laptop on the stand. Worth your money
Regular stand. 120mm turntable becomes like poured. Dont thank
Yay! I ordered 6.12, took 18.12 in the post office. Packed securely in a box in size, inside also in a gray cover on the rope. Color, design, quality-everything coincided with the description and expectations (read the reviews of previous buyers). After one year standing a laptop on the book, I still decided to order this miracle of technology, attach photos of the result. One leg when installing a little cryvovate, but with the weight of the laptop over it smoothes and the problem does not remain at all. 100% is ready to recommend to everyone, the thing is very convenient and reliable.
Brought to the trail of the day all super recommend)) MSK
Shipping Super! The courier brought home in three days. Everything is very convenient and functional.
Very fast shipping (2 weeks from CN to CH) the quality of the stand is good for the price. I really like the fact that it’s height-adjustable and portable. The 15“ MacBook Pro fits quite comfortably on the stand. The carrying case is also much appreciated.
The goods in Arkhangelsk came quickly all as expected, only the track was untracked.
Very good aluminum alloy laptop cooling stand. Very delicate and extremely fast delivery in Moscow, Russia, - arrived at the delivery box within five days after it was ordered. I do recommend this store.
Nice product. the packaging is a little bit damaged. I advice to store to improve packaging quality.
I received the aluminum stand in less than 30 days. The store is very much trustable.
Cool! Made firmly, but at the same time light, a cover in the kit, I can not estimate for the convenience of yet, but definitely better than setting up books for a laptop))))
Very well packed! For a laptop 15.6 'She is too small as I think, and so everything is fine! not how many on the table, everything is kept as it should! Recommend!
Very good and stable product with great material quality. Nice packaging. There is a soft bag for carrying which is a huge plus. My 14" laptop stands perfect on the stand. Recommended.
11 days to new Urengoy. Got in the nearest spot. Packed in a postal bag, box and pouch. The quality is cool, metallic, compact with rubber inserts, the tilt angle is adjustable. They bought, they were convenient to work on the laptop. It's fine. I think with a large laptop will not be very convenient. They did not communicate with the store. Thank you. On my page there is a video about this borrberry stand :)
The article is exactly as they describe it, so it looks pretty stable, I haven't used it yet. He arrived very fast, took only 10 days to reach Spain. It comes well packaged, and with a cover to keep the stand. There was No need to communicate with the store.
The goods are excellent, corresponds to the description. Thank you for a separate pouch for storage. Super fast delivery to St. Petersburg! I recommend the store.
Product came as described, fast shipping (delivered to my house, took 15 days), excellent quality! Aluminum product with impeccable quality, both in parts and workmanship. It fit perfectly on my notebook (Acer Aspire 5) and my neck and back appreciate (hahaha), as I work in front of the notebook all day, now I feel more comfortable with 6 levels of leveling and very secure with silicone parts to prevent any slipping. Totally recommend this product and store! PT-BR: Produto veio como descrito, envio rápido (entrega até minha casa, demorou 15 dias), qualidade excelente! Produto de alumínio e com uma qualidade impecável, tanto nas peças como no acabamento. Encaixou perfeitamente no meu notebook (Acer Aspire 5) e meu pescoço e costas agradecem, já que trabalho na frente do notebook, agora me sinto mais confortável com 6 níveis de nivelamento e bem seguro com partes de silicone para evitar qualquer escorregamento. Recomendo totalmente esse produto e loja!