SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a divine roller. The roller is really out of the box strangely creaked like on a video in yutuba, but after turning on the power of the mouse, there is no squeak. I recommend to buy.
It is color black Turned out to be graphite
Good, comfortable mouse. Buttons are programmed. Charges from USB
Logitech MX Master 3. For more than 10 years I used anywhere 2s black. The battery began to end regularly (it is necessary to replace the battery). I knew what I was ordering. Completely and completely satisfied. Thank you.
Delivery is fast, 10 days to Voronezh. The mouse is original, high-quality, as expected. The tool is definitely for those who work a lot for a PC, for games will definitely not work. The only thing, it turned out to be a little more than I thought, who before this little mice were, or who only used the touchpad on the laptop, it will be inconvenient, hold it in your hand. It's really high. Works on all surfaces-fact, and on the window glass, and on the carpet works quietly.
The mouse is very good. Arrived in 20 days. Very nice packaging
Sent the goods quickly, reached in 14 days. The package is whole, wrapped in a inflated package. The mouse is excellent, everything is like in the description.
I came quite quickly, but I was not informed of her arrival, so I can not call the exact date of arrival. Packed very well, thank you very much for this, and despite this package was still remembered by our postal service. A great gift in my opinion! Thank you!
It’s record time. Wow wonderful and easier to configure
Hello.-received the parcel-delivery-fast all-OK-. Ставлю-пять-звезд-5-5-5-5-5