SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchased as a basket for a m2 2280 SSD for 2 TB. Externally-almost perfect. The metal part is 5 with a small minus. A small minus for the different to the touch chamfer from the Mac Mini itself. The plastic part is for the fourth. When closing the compartment with discs, the lid sticks out at a fraction of a millimeter. Inside the box there are screws for fixing the lid, rubber bands for fixing M2 SSD in the compartment, a pair of cables and a screwdriver. That is, everything works out of the box, and there is no need to look for something else. After connecting, I tried to copy files. Stable 650 MB/s per folder with multiple files, weighing 5,5 GB. In short, you can take!
November days Order in Dec days received. Performance is listed in the description of page as-is. Meticulous read. USB C Terminal Cable according to connection unstable look but as a whole is unsatisfactory.
Use very Oke buy on Mount SSD into running very smooth always
I come fast, but there's a detail, when it's on it makes a fine and annoying noise
Fast delivery in 12 days. Good equipment. The quality is excellent.
The product came very quickly, corresponds to all the descriptions, the speed has not yet been tested with time I took the addition for macmini8.1 2018. I recommend all mini-heads.
Arrived 20 days early, packaging intact and just like the product description! Top!!!
Arrived 9 days before the MSC, everything works, packed perfectly neither what is damaged, complete with 2 PCs type. With the hub itself of quality material, all inputs and connectors work there is a light indication, in general, super.
Very good product, not yet tested the video output but everything else works perfectly!
I'm very happy with this dock, very functional with a lot of ports. Also, I bought a mvne disk and it took immediately. The delivery was really fast. I definitely recommend it
Model that accepts NVME drive. Works perfect with AData 512GB. I added plastic stick on feet to the bottom to keep it off the desk for drink spill protection and better heat dissipation. So far works great and transfers data at the listed rates for Apple Mac Mini M1. I used my own longer thunderbolt 3 cable to run it across the other side of the desk by itself.
Excellent equipment. Just make sure you buy with a display port. I overlooked and ordered without DP.