SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can see two minusi on the first photographs. Tse one zayva a Dika and it was splayed (if it's the same Bulo beat and the buoy kukik a non-glued buoy, the same can't be through a chokhol). In return for his penny Chud yakiste. Light, vile, garny, dark color in the photo, that I made a photo of it on the street as close as possible to reality. Utterance whichever said, I can make a hard 9/10. Came for 19 days to me in Ukraine, ale I am on the side of the video dylennya ukrposti. I put 5 pieces for a spilkuvannya, I don't know what I need
It would be nice if I ordered correctly, not suitable because I am on the wrong tablet
Cool chokhol, dude yakiznyi that hot! Raju buy same origami. Rusna goat, you drink * A!!!
I bought to protect my iPad, has air Model 1. served perfectly. Color similar to the ad. Fast shipping. Would buy again.
One of the most comfortable covers, exactly the one that folds the stand with a triangle. The tablet case itself does not weight or increase it, the bottom part is silicone, which is better than when the plastic one (according to experience, they took and spoiled the edges of the tablet, MOTs and rubbing cover the tablet as a result, it became all in scratches) were taken by others for the experiment, but they still returned to this type of cover. Delivered on time and in integrity, all magnets work. The only negative is that the top coating is very gauze (especially in light colors) and it practically does not rub off if it gets dirty, so that in general it is enough for a year of use.
Thank you, I love this model with horizontal and vertical tablet installation. The case fits perfectly on my iPad Air1 and the color is the same as the picture, in my photo the color looks darker than it is. The order arrived well ahead of time, everything is perfect.
10/10 It is also translucent and all the holes match
Old one out (used it everyday for over 5 years), new one in. Took a while to arrive to spain.
It's fine, it was delivered in time, it is worthy of price and quality
Case worthy of an egg, a doctor's bag, not original and for a car. Borty Visoki, a box on a tablet SIV Garno. Priysh in three tizhni.
Super chokhol, a trick for a dot, all yak in the inventory. Colar is not transmitted by the camera.
The goods arrived without delay and well packed, the quality is the same as the price, I took the iPad 6 Gen.
Good case, quality, all the holes match. Arrived in Warsaw in three weeks.
The case is fire, unlike the original-the back is silicone, but this is not a problem. It is shorter, I like it very much, I took it for the 6th generation iPad
Super, came flat, good quality, looks good, the magnet holds its shape well, I recommend the seller, 5 stars
For iPad 6 is perfect, for 700 wooden ones just a gift, arrived faster than it was written for a week, thank you!
The case is good, looking and feeling durable + nice :) The seller sent it quickly, the model was checked with it before shipping, because my iPad 4 is old already😄 Sat down well, it holds the tablet, in general, it performs its function👍🏻😃
Great product and came very fast (less that a month to Romania). Perfectly fits the button. Recommend the product and the seller
Nice material and the color is calm and Noble, the back is velvet, the gadget will not jump out of hand. Screen sides protected
It's all great. Came to Moscow in a couple of weeks. Exactly as the picture
Chic and shine. Very good quality. Thank you store for gift
An amazing product would 100% recommend to everyone. Came very fast and looks amazing just as described
The case looks great, fits well and came very fast. Recommend.Thank you
A good cover, soft, sat perfectly. The child is happy. And parents too))
Everything came up, the material is pleasant, the magnet could be stronger)