SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришло в Норильск за три недели, хоть одна из мышек была с поврежденной коробкой, но сама мышь не пострадала. Кнопки под большой палец идут с 1-6 + две стрелки и одна не понял для чего (нарисован прицел). Расположены не логично и не совсем удобно, но привыкнуть можно. Брал со скидкой и за эти деньги мышь себя 100% окупает, даже сверху. учитывая, сколько стоит райзер, рекомендую !
Very good Mause, I arrive in 9 days to my power (CHILE) very satisfied.
Delivery mega-fast-two days. The mouse works well: all buttons are programmable, you can set keyboard cuts and macros to record, color backlight and sensitivity changes. A bit loud, but in general a good price-quality ratio. I took it for work, as I behave in games I do not know, but for working with InDesign and acrobat is great. Thank you for efficiency and quality goods!
A normal mouse, after top devices from Mad Kats seems cheap, but this is a picky comfortable large mouse for a large and medium hand. The surface of the backing part is glossy plastic, removable sidewalls are matte. Clicks key clear, the wheel is liquid, the sensor does not break. In general, for this money is very good, I recommend to buy. The store is bright, sent the next day, delivery to ekb is less than 2 weeks.
For the first time in the history of purchases from AliExpress, I was pleasantly surprised, the parcel came intact, as if I was brought directly from the store, there are also wonders of of of of But the mouse for owners of large palms. The backlight pleases the eye and the design itself is impressive, the plastic is pleasant to the touch. The S1-S5 buttons by default duplicate num1-num5, which is very convenient. In the mouse there is a weighting agent, owners of direct hands will be able to easily get rid of it with the purchase is satisfied, and the store advise, sends quickly and without without
Fast shipping and the item is working perfectly the packaging is premium well protected and the mouse is well beautiful the store is recommended
Мышка классная. 9 кнопок перебор, но с боковой панелькой с 3 кнопками очень удобна.для ладонного хвата подходит хорошо. Нажатия по левой и правой кнопкам довольно шумные, что может кому-то не понравиться
It took a little more than two weeks to get to me, and arrived in perfect condition and is very comfortable and great customization
A beautiful mouse, looks beautiful)) came quickly, everything works, to the store Thank you very much!
мышь в руке лежит идеально, отклик добротный, качество очень даже, подсветка настраивается, доволен заказом, пришла в Ставрополь за неделю