SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Excellent service. Shipping is fast. Only 11 days to Canada. I'm happy. Thank you.
So fast, Very kind.
Cable very well built. Looks durable and has good appearance. Activated the Mi turbo charge (superfast charge) on a Pocophone in the same way as the original. Worth it.
All right
I received it quickly, in good packaging, it works fine, I recommend the seller.
As described. Works good - fast charging. Postage to Ireland - about 3 weeks. Tracked. Thank you! My favourite shop! 5* Recommend!
The cable is of good quality, I like it, I recommend the product and the seller.
The product arrived earlier than expected, in perfect condition. Very biens quality.
Cool cable, the first time I receive the package with firnei packaging, usually normal postage/packing
The product matches, I recommend the seller. The quality is excellent, everything works, satisfied with the purchase.
Standard length. If you need mobility, better one size bigger Product of excellent quality and fast delivery.
The cables arrived well packed... Good quality product, excellent store!
Before hakassia in a month
Oh, wow.
Excellent product. With a cool quality
As usual, great cord. Quick charge supports.
Very good the product, can buy without fear. original product, very quality and reliable. Ugreen is top! Fast delivery, the delay is always in Brazil 25 days to arrive for me in Pernambuco
All came together, quality as usual, good.
Come in your UGRREN bag, a pass, good finish, fit perfectly, I recommend
Came in 24 days. Item as described.
The USB cable is working as expected. With my chargers I got a maximum of 2260 mA, which is about the same as any other USB-C charger cables I have. The material seems to be sturdy and flexible, so I'm happy with it!
Absolutely great item. I love it. Quality looks according to the description and it is excellent. Arrived quickly. No damage to the item. Well packaged. Safe to buy. Seller highly recommended.
As ugreen products, I am 100% sure, the declared current holds! I have been using their wires for the second year, everything works like a clock! Recommend!👍
Quality is at a height, I recommend high-quality materials.
Excellent product 👍 Thankyou seller 🙏