SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
up to now all good, just need to know how to turn volume up on watch
Absolutely amazing watch! Came super fast! Easy instructions included and connected straight up to my android phone. Only issue I have is that the strap on one side doesn’t have the connector to take it off to change the strap but for the price it’s not an issue. Will be purchasing more Thankyou
Class godinnik, the menu is not a menu and the battery
Compatible with description Recommend
I have not tested the watch yet but very pretty
Very good ocean
I love it notifies me everything, it serves a lot to work
I arrive in 3 weeks in colombia, very fast, now to try it
Продавец быстро отправил посылку. До Украины дошла за 17 дней. Часы ещё не настроила. Нужно проверить в работе. А так, продавца рекомендую.
Allows listening to music, calling, reading sms Very beautiful
Zamówienie z 8.08 dotarło do Polski 27.08 . Wszystko zgodne z zamówieniem. Narazie wszystko ok. Łatwo się sparował z iPhone 12 mini. Można dzwonić i odbierać połączenia ale słabo słychać chyba że jeszcze nie odkryłam że można regulować głośność. Kolor jest różowego złota. Bardzo polecam .
Smart watches are very beautiful. The correct size. And has many functions
Excellent watch. As described on the page. It serves to call, receive call, messages. It measures body tension, the steps you walk, listen to music. The truth is I give you my 5 stars⭐️ Because he does everything he describes in the description. Very good communication with the store and very grateful x your excellent and great work. I'm really glad. Also arrived before the scheduled time. I recommend this good service. I hope they buy because this contraption is worth a lot.
Superb, I love it!!! Received in 1 week!!! Comes with 2 bracelets, 1 in gray rubber and 1 in metal. Nice quality. To see in time but today I am satisfied and the use is very simple and intuitive
Everything goes well and the packaging is intact. Cost-effective. With the main functions of a smart watch, it is easy to set up!
The order came quickly for 14 days. The store sent the same day and tracked every step of delivery. To the seller special thanks! The clock works, correspond to the declared description and photo。
This watch has a lot of functions, you can customize the home page, you can make and receive calls, heart rate, blood pressure, and exercise functions. It has been used for 2 weeks, a great watch
I like the watch so far. Working with app on your phone perfectly. Tracks many different activities- outdoor and indoor. Many languages available.
Looks good, the functions must I still testing
The watch I bought last week has arrived now. Thank you the store. I used the watch. The function is the same as the description. The APP link Bluetooth can answer the phone. The watch can also measure the heart rate, blood pressure and sleep. It has many functions and is a very good watch.Very beautiful watch