SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The speaker is really awesome but delivery took a while.
Box sound very good. Sound quality awesome, volume also. The brightness is very flashy, definitely a interesting detail. Settings available on App Anker are very useful. Not disappoint in anything worth every penny. For the record, not taxed.
Very good quality speaker, long battery life, cool colour effects. I bought a second one
Excellent sound and excellent construction quality. Better sound than tronsmart t6 plus
12 days went to Moscow. Quality is super, sound too. Recommended! Took 2 to 3.5 rubles each Thank you
Powerful mad too highly recommend
Good sound quality speakers received in perfect condition satisfied with the brand anker I recommend
10 days to vyatskiye painted ~ it's very good!... Column-bomb!... words no... no doubt-buy!
Excellent column, slightly less than expected but the sound is very good and pleasant
The product arrived before the date indicated, good audio, the colors are super good os, good to buy
Very fast, very good sound or, good packing, comes with manual and cable for charging, widely recommended store.
tiene buen potencial precio vs producto increíble
Perfeita estou encantado com o som e qualidade, cada vez mais me tornado mais fã dos produtos Anker, tenho uma JBL Flip3 os graves da Anker se saíram melhor! A única coisa que a Anker perde e não ter o P2, ou seja só conecta via Bluetooth.
Excellent workmanship, 60 days to arrive, no fees, has more serious the flare, LEDs give a differential in box, app easy use.
Un poco lento el envío y con algo de retraso, sin embargo el parlante suena bastante bien, en volumen medio los bajos suenan súper bien pero a medida que uno sube el volumen el bajo se comienza a perder aún teniendo activada la función de aumento de bajos. También es recomendable ecualizar el parlante a través de la aplicación para mejorar el sonido. En resumen muy buena relación calidad/precio. Probablemente compraré otro para usarlos en modo estéreo.
Top excellent resolution sound
The product is so for my monster or first use but soyn nw a45 because I use le my product very good arrived 20 days I was satisfied thank you
Sound quality, Bass treble and medios good, fulfilling promises, the volume is also satisfactory, still has the lights, like same congratulations Anker for delivering quality fair price
Best box that I ever had, have good bass sound. Arrived on 15 calendar days, not taxed.
llegada a Colombia en 21 días excelente sonido, funciona perfecto con la app de soundocore, totalmente recomendado