SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
gostei muito, bastante confortável.
Good product. Accurate description. Because of the ergonomic design it might depend on individual hand size whether it is comfortable or not. But mouse tracking is satisfactory. Good for casual home and office use.
Received Today my product. Seller sent quickly, all were exactly 30 calendar days, it took this time due to delay of office in Brazil because employees were covid. Mouse working 100%. Recommend to everyone.
Fast shipping and complies with the description. The quality is there, I recommend the store
Product as described, with good quality.
This was the fastest delivery shopping in alixpress, arrived in 10 days, product is in perfect condition and works very well, only detail not like is that the buttons are kinda hard.
Am still adapting with the mouse. Product good quality Description equivalent.
The product meets the promised, it is cute and functional. I recommend it.
It works well. You can't order more for your price. You can change the DPI, we'll have to get used to it
Ergonomic mouse very convenient to daily use
Produto muito bom! Chegou muito rápido! Produto muito bom! Vendedor muito atencioso!
Very good quality. Very satisfied with the purchase. I'll buy again.
Encomenda foi feita dia 3 de Junho e foi-me entregue dia 11 de Junho. 9 dias de China para Portugal e com um feriado nacional, se não fosse o feriado e possível que ficava entregue em 8 dias.
Great! Very comfortable and it works to perfection. Delivery in 10 days
Very fast shipping and very comfortable work many hours with mouse and has easy handling very happy
It works very well, if it's true that on white surfaces it costs you. But I'm so happy!
Esta bastante bien, tardo 3 días más en llegar. Bien empaquetado. Tiene botones laterales para volver a la página anterior.
Normal manipulator. I bought myself this year before. Used quickly. Recommend.
It looks good. It's for gift. Let's see when they use it. I'm fast.
Works very well too bad no side Scroll on the wheel. But impeccable. I recommend this store who sent it to me very quickly received in about 2 weeks.