SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing mouse. very comfortable and healthy for my hand and wriest after months of pain with the regular one.
The product is very nice and arrived very fast
Udo right very good store recommend. Ñ had time to test but everything right. Thank you
Excellent Product, difficult to adapt at first, but then just joy!
Very fast shipping. 2 weeks very satisfied
I got it and it's just like the publication. Your packaging is good, I arrive in excellent condition. Its functionality is perfect, it is great, very aesthetic. Because of its size it's perfect for someone with big hand, doesn't feel upset, it's really very comfortable and the base it brings, gives that so for you perfect to the wrist Totally satisfied with the purchase.
very good, fast shipping, a little bit weird but will used to. it
Monday to order the Saturday shipping four ~ 쵝 Oh outflank the similar model to order, saw definitely easy to etc.. appearance is expensive than it but not etc. operation. quality may be different.
I bought wrong, I wanted wireless but was my fault, the mouse great has to discuss but I missed the purchase, and will have to purchase another
Muito bom!
A good mouse, an interesting solution, is very unusual and convenient to manage. Ideally, she is for surfing the Internet. Delivery to Ukraine 2 weeks. Recommend!
great for big hands an works perfectly on flat even desks. even the white desks
In short, it has been almost a month since I use this mouse. My hand is small, so the mouse seems huge. At first it was very unusual and uncomfortable, especially if you need to click on some very small area. But now it is necessary) of tangible pluses: The hand is really less tired, even the wrist began to click less often. Well, it looks pretty, what to hide)
A Real Wonder, I don't know how I hadn't looked at a mouse like this before. My wrist rests so much and I spend hours with the pc. It's time to get used to the movement, but I don't think it'll cost me much. Delighted Super fast shipping, has arrived in less than a week!
It was a little late but it came. It looks good. It needs to be tested to see how it works.
Well packed, it has two buttons at the bottom, one to adjust the sensitivity or DPI that fits quite well and a switch to turn off the ornament light
Arrived super fast, were 18 days, shop very fast, agile and responds fast, highly recommend, the mouse is very good, well built, with stable connection, good screening, all promises and really help with ergonomic issues, great purchase.
Product quality work perfectly lend RGB very good
Fast shipping. Arrived in 15 days. The product is working perfectly.