SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, very good quality, as described in the publication, the shipment was fast, good communication.
Ordered 24.06. Got 23.07. I took for a computer and TV set-top box. Network card Gigabit does not check, but one hundred clearly gives, as this is the maximum Internet we have. 3 USB port 3.0 work quickly connected external disk, speed more than 100 MB/s. I'm happy with the purchase, I would also like the case metal, but also so good. Take it will not regret...
All well excellent shopping experience I recommend the store very satisfied
Returned most of the money back through cashbackworld.ru all received, everything is fine.
All product arrived as description. Super fast. Seller is congratulations. Product and store, super recommended.
Good product arrived in 50 days at the door of my house, works very well when connecting it by RJ45
I ordered it 23/04 and 07/05 came, fast! That's the second I ask. I just tried it with my XIAOMI mi BOX S TV BOX and it works great. I recommend to store 100%.
Everything is fine, the speed really became higher than through WiFi. I advise everyone This adapter, ugreen as always on top! Thank you!
All right, same as description Missing proof, looks good. No need to contact the store Shipping took 20 days
Works very well with a mouse and keyboard
Works fine with my mi box s. Also tried on windows 7 - had to install a driver from Ugreen website. Speed is good.
Adapter fire, thanks ugreen and technozon. The internet has not yet tried. Took for Xiaomi TV box. The store did well, answered all questions.
Very good, compatible with MiBox
Tax is 16.65 TL. Since the Ethernet input of laptops in the company is broken, I bought it to protect the laptop and there were extra USB inputs. Whenever I plug in the Ethernet cable, whatever the speed I receive gives the same (100mbps) on this device I highly recommend.
The adapter fully corresponds to the description, bought for TV stick x96s, the network found instantly. The track was tracked, packed in a branded package. The store put as a gift a screed, very nice. I was very pleased with the purchase. Adapter and shop recommend. To the seller Thank you very much and excellent sales!
Ok product, super fast shipping, I recommend, thank you very much all came well.
Excellent goods, super store, very fast delivery-12 days. All as always at the highest level
llego muy rapido a chile, en oficina de correos la tenian liada lo cual provoco su llegada a casa en casi 15 dias mas. conforme
Cumpre o que promete, qualidade inconfundível, atendimento de excelência, parabéns a toda equipe.
Adapter works great. It has plastic body, I was expect aluminum like macbook but it is still looks quality and deliver best performance. Shipment was fast and secure, might be little bit more in bubble wraps :P The store team and ugreen products are bests.