SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy Wired Gigabit Network
Delivery instant, three days to Ryazan in Postamat 5ki. The device looks good, aluminum in fashionable space gray color, the cable in the places of entry is reinforced with plastic. Defined as ASIX ax88179 USB 3.0 gigabit. At win 10, she gets herself with drivers from 09.12.2019 with a lot of extra. Properties (third screen). On the official site of ASIX [.]com[.]tw/en/support/dowload ---- software & tools ---- drivers ---- USB Some firewood is on the disc, there is also a notepad with links. Excellent device, I recommend. Buy quality things!
Excellent adapter, like all the rest of ugreen products. Delivery to Smolensk in 6 days from the date of order. I recommend the goods and the store.
Everything is fine On the Mac you need to put the drive on the site Drive drivers do not work And so everything is OK
Доставили за две недели. Всё соответствует описанию, упаковано в фирменный пакет и ... всё! Внутри коробка немного мятая,но всё цело. На гигабитной оптике показал ~500/400Mbit по USB 3.0. сделано всё добротно, качество отличное, корпус адаптера и штекера USB из алюминия. В Win 10Pro x64 определился сразу как гигабитная сетевуха, ещё в комплекте есть диск с драйверами. Годный агрегат, продавца рекомендую. Good job, thanks!
I took for TV-box (not mi), I needed a gigabit network to view Blu-ray (there are not enough cells for large images, it does). I was afraid that I might not decide-but everything is complete! Delivered in 10 days.
Bought for laptop Lenovo s340-15api (81nc009lrk) on Win10 decided without problems, 1 GB holds Comes with a drive with drivers for Win XP 7, but they can also be downloaded from the ugreen website
Perfect. Tested product that works very well.
There was an order in a box on top of a plastic bag, there was no "pupyrki". Delivered the courier to the apartment. On the photo the view of the box and the contents. Violin speeds without and with adapter, with adapter above of course. Defined by the system as Gigabit.
The packaging is quite elegant. Works well to connect it to the Switch. Sometimes you don't recognize the adapter but that may be due only to my internet connection which is very unstable. In that case, I was just rebooting the Switch and making sure I had all the games closed. Packaging is very elegant. Works well with the Nintendo Switch. Sometimes it doesn't recognize the adapter and won't connect but it just could be my unstable internet connection. In those cases, I rebounded the Switch, closed all games and connected it again without any more issues.
I recommend this store and product very good quality. Thank you❣️❣️❣️❣️❣️⭐⭐⭐⭐⭐