SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, 13 Day to Come Home. No problem with configuration at smart life app
Excellent, well packed. Easy connection in Smart app. Fast delivery, only 15 days.
Everything works fine, Alice has been connected without problems! Not much bigger in size than I expected.
Impossible to connect to the network with both smartlife and yours, but with another app I 've gotten them to work.
Product as described. Fast. Excellent card presentation company. Confirm 5
All OK fast shipping
Buy the plug and I didn't notice, it comes to connect in 16 A plug but with an adapter it looks great
He Comprado 4 mas, con eso lo digo todo. Configuracion fàcil y necesario para ahorrar consumo de luz
They look exactly as in the description
It came in 10 days!!! very quickly, I'm happy!
Muito bom produto e ótimo serviço.
Fast shipping , excellent packed , work very well , thanks a lot , BEST STORE .
Excellent quality, will buy again for all home!
It works correctly, but it is not compatible with chile plugs, it needs adapter to schuko plug
Excelent product, easy instalation, everything works fine. I am very pleased so I recomend the product and this store.
Delivery to the Post Office of the Rostov region in 7 days, the track was tracked, connected one of the four outlets, working.
Flawless
Oh, great. Programmable. With fear. It controls consumption.
As always, everything is cool socket excellent store reliable
In Minsk received 2,5 months after the shipment. Track was partially tracked. As in the description. Excellent sockets. I take it not the first time. Connect to Tuya without problems. All modes work. Energy consumption did not check-no need. Seller recommend. Thank you.
Very compact wifi plug. It has a very tight size which may come well under certain circumstances. The app to configure it is very simple and works very well. The plug finishes are of good quality and the switch you wear responds well.
An excellent outlet instantly connected the app Tuya pointed with the WiFi everything is fine, the target with Alice works on Hurray on-off also in the app. My other parameters while they do not need me strongly advise to a smart house on-off remotely.
Delivery mega fast, in just 11 days, the package is also super, came even not pumped, to smart life clicked all 4 pcs. without problems, the store is just handsome Be sure to order more, take it will not regret.
Fast delivery and very good, work very well
Goods received! Quality Smart Socket, fully corresponds to the description! Delivery fast (Kazakhstan, Astana), track number was tracked! Packed good!!! It's okay! I am happy with the goods!!! Recommend!!!