SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks accurate and qualitative from the first glance. Havent tried to attach to the wall yet, so cant say anything about the resistance etc. No scratches, packed well. Quite fast delivery to Latvia in 2 weeks.
Great! Quality and looks just like in the picture
Excellent shelves, the top one was installed 2 years ago, everything holds perfectly, with Velcro. Arrived without chips, carefully packed in a box. recommend.
I arrived quickly to tapachula, all very beautiful
Nice quality. The shelf holds the containers on the photo well.
Great product. Arrived on schedule.
Excellent product, the material is very good quality, the adhesive glue is very good
Excellent shelf .. Exactly what I wanted Intuition and strong glue is easily infected! Invites now to such another bathroom to the two.
Super good and super looking material made of metal. You definitely need a drill for fastening. There is only one small problem that when the hoes are at the corners (right or left) they fall out.
This toothbrush sterilizing holder is really good. It is convenient to squeeze out toothpaste. It is equipped with sterilizing, air-drying and drying functions. It also has many smart functions. It is definitely worth the money. Recommended
I loved it. The material is of good quality
The tape sticks really well, so it is fixed well.
Just like on the photo, good quality, came well packed, without damages. Recommend it.
😳Nice surprise !!! I did not expect this!! Prettier than Ikea's and 2x cheaper!!! They are beautiful, made of metal and of great quality (of course I do not know in the future but they seem very robust) !!! And very well protected in the sending!!! You will not be disappointed!!! Beautiful!😎
Delivered to the shvidko. According to the acostea is normal. Metal tanks and add money. You don't have to pay more than a couple of dolars and not take them for a towel. Recommend
Love it
Comes with options to drill or stick, I chose to stick it on and it’s very sturdy. Comes with hooks and a bar, love it. Instantly made the shower pop.
-It's a good-looking thing. Good quality with beautiful finishes. To see if it's hard in time
The shelves are of very good quality, I advise you!