SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shower head is really beautiful. I really like it. You can adjust the height. If you think that the height is not enough, you can also buy an extension pole, which is sold even in stores. I'm so satisfied. I sincerely recommend the purchase to everyone. The quality is also very good.
System quality, packaging, communication with the seller perfectly. There was a question about choosing a system with a thermostat or not, but the seller's advice helped to solve it. Mounted personally, everything is simple and convenient. The system has integrated into our shower room harmoniously, my wife and I are very satisfied, and the use of the shower system is only fun. Thank you very much seller. I recommend the seller and his product for purchase.
Type of norms. We'll see in work!
The goods arrived early, not damaged, the packaging is excellent, by courier to the house! Interesting, beautiful-modern, installed easily! It is necessary to look at how in operation. Thank you for the product✊!
Everything is in place, without scratches. Arrived quickly to Novross. I haven't tried
High, just high!
10/10, chic, but you will have to buy an extension cord for the shower itself)
It will be very good, quality materials, I hope to serve for a long time
Perfect Shower system, packed perfectly, arrived before the deadline. Thanks to the seller.
Unexpectedly great stuff. Everything works, it's easy to install. You don't need to buy anything for installation (well, maybe a 6mm drill on the tile). May, of course, soon begin to do the head, and the maintenance raises questions, but so far I'm just getting high. Even this stupid hygienic shower super useful turned out to be, wash the bath with a powerful pressure.
The shower is just super, all yak in the photo. They did it, everything is good. Recommend! The priyshvich nizh Bulo has been taken out. Selling shvidko vidpovidav for pitannya.
The parcel arrived very quickly. Although the box was slightly dented, this did not affect the insides in any way. Full compliance with the description and expectations. Has not yet established.
Excellent, the main thing is to connect the water correctly. The first time confused and the thermostat did not work correctly. Everyone is delighted!
I was afraid that plastic nonsense would come, but I got a decent thing! Solid, everything works fine. Put the place of the Finnish thermostat. I like this one better. All for connection in the package (except for the package of course) the height of the upper shower is adjustable. I have 120 cm exposed. All watering cans work perfectly. Bottom with multiple modes. Arrived much earlier than the announced one. I advise the seller to everyone
A stylish shower with a backlight for the price of an ordinary shower, attention to the water supply is not screwed but inserted and locked with screws, which is new to me and how it will last, these fittings have a long thread of more than two centimeters along this extension cord with deep thread. The seller responds promptly, solve problems quickly, thank you.
The shower system is of good quality, everything came in, but the box was wet, there is a little scratch on the watering can, not critical, delivery by courier home
The appearance is amazing, the package arrived in excellent condition, each piece is packed in a separate bag, not yet installed, I will add feedback after. In appearance 10 out of 10
Packed well, the view is good. The delivery is very fast. I advise!!
The product is just excellent, the quality is packed just like luxury, all in pouches, covers, easy to install
Fierce mixer