SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works as described, but there is a moment-when you send an SMS or SMS on a vatsap, the music pauses ..... Well, this is somehow not very good!. I checked the work with the USB flash drive, but not with the CD card,... And did not really understand the algorithm of the green button (with the tube) .. And so normal. I recommend it.
It's about Israel within 20 days, no expensive price good quality working everything has to put on the radio on station 108 and it works מצויין ולהתחבר לבלוטוס
It's okay. Sound quality for C grade. But for this money there is something else to expect.
Came without any packaging. Just in a bag, the instruction is a small paper in Chinese.
the time to arrive took a little while but everything was in good condition, and everything works great. thanks to the seller 😊
Everything works great delivery 2 weeks fast.👍
Great product thank you
Same as in the description. Very fast shipping.
Vaz 2110 pioneer dex7200sd We connect the standard one to the cigarette lighter will not fit and select an empty wave on the radio And the transmitter, if everything succeeds, the interference should disappear after connecting the Bluetooth to the btkar is ready to enjoy
Item as described. Intuitive interface, simple control. Noise can be removed by setting up the wave.
All norms. I use a month. I didn't even have to figure it out and look for instructions. Turn on any unoccupied wave, the radio stops itself when searching, adjusts. IPhone always connects in the moment. The sound is very clear, it always makes a little murmur. A telephone conversation will also fail, the interlocutor does not hear anything. But I needed for music. Thank you!
Everything works all I like it quickly came
The product of the priyshvidko is already unknown, all the prutyuye Lishe when the music's phone through the Bluetooth phone is a Chuchi noise in the speakers can easily be easy for me, but everything is fine. I recommend the seller
Came well packed, everything works. I recommend for purchase, the seller too-everything is fast and prompt.
Great I love just try
The product is very good. Convenient. does business for 10 plus. Was with me and for 2000 rubles is not so different in quality, why pay more.
I advise, because it works properly-and radio, and charging, and calls
Looks cheap but so far works well.
Came for 2 weeks in Lipetsk. On the case there is a barely noticeable scratch. The sound is good, the flash drive reads, the channels switches if you press the channel switch button.
Great thing! The flash drive sings perfectly, from the phone a little worse but not critical, easily adjusted, Super!!!!
Order received. In the work has not yet experienced, if I add to the review! Thank you!
Working equipment, well packed, is working properly.
Packing is good. In the work has not yet checked
Walked enough long to Poland, but I am glad, all works
Little long czekałam but happened. Communication that store very good. Product doszedł whole, undamaged. Not yet wypróbowany.