SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, fast shipping
Very good
It's good. I recommend this stand
Good quality, a little wobbly on the desk but it'll do the job if you don't type on the keyboard
Sensational. Very beautiful and with a lot of quality. Worth every penny…
It is the same color. It's sturdy and has a good rotation.
According to the announcement.
It is OK that the 17 inch laptop is stable. I'm going to buy one more for the company.
I ordered the product 05/04 and it came 11/04 day. Amazing quality, excellent workmanship, I'm in love. I have a MacBook Air 13 'and an iPad 9' and perfectly supports both, the angulation is also impeccable, very adaptive.
Very nice and good stand for laptops and tablets. I recommend it.
Top quality, I wasn’t sure the item is going to be good. But I’m very happy now, if you looking for something like this. Don’t hesitate
Very sturdy and good material. But still is a bit more expensive.
The product is of good quality, well-constructed, made of great material, and looks nice. It works perfectly. If the base were a bit larger, it would be even better.
I came to fill out the shvidko, the pidstat of the mega cool egg, metal and metal. I have special keys, Shob and set up. Raju 100%
really good high quality material used. The stainless steel is powder coated not painted and the stand itself is very sturdy. But I would only recommend laptops upto 15.6 inches. i have a msi gf63 and theres just enough area on the platform to balance my lap and still made sure to lean my lap towards the wall for safety. Have to say the weight of your device definitely won't be a problem only the size would. I'm very happy with my purchase.
I like it, it is good material and with good finish
Perfect. Fulfills everything offered. Ideal for tablet.
Item as described by the seller, prompt dispatch, fast delivery. Everything went well. Time will tell how it work in near future.
The aluminum table is very sturdy and the rotation is soft. The price of rice is better if you order.
It's super super strong!! It's solid and hard, it's good to have a good sense of stability and a good rotation.👍
Delivered quickly. But, the order information was marked "not shipped". Store support said stand sent. It only remained to wait and hope that the parcel would reach, since it was not tracked. Fortunately, the package arrived and very quickly. Very satisfied with the stand. It is durable and reliable. And how much more comfortable it became with her, I could not even imagine.
Perfect for what I needed. This isn't one of those flimsy cheap laptop holders that I have bought before. This is a top quality stand that will last.
I traveled to Illinois, Nevada, around December last year to see my family. There, I learned of this product during the search through probably *, and I was surprised to see the price. It was probably about 76,000 won. After returning home, I ordered this item from Ali, and received the item after arrival. Perhaps the product of * seemed to be similar to this product in the photo. As a result of receiving and using this product, I was surprised by its sturdiness, surprised by the price, and fast delivery was also good. You should continue to use it, but I think it will be okay to use the product for a long time. I tried to express my views on the use of these products. Perhaps, it is not said that there is no compensation for the additional payment of a little. Let's write down the wish of all users. The end of the ideal.
Excellent quality stand, I use for large tablet. Looks stylish and quality materials.
amazing. quite solid and material is also thick. love it.