SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, you can adjust the height in a large range, the fan works very quietly, I advise you to purchase, those who do not have laptops equipped with their own cooling system. Seller and I recommend the product, and then time will tell.
Great product thank you
Great seller! Helped, was in touch. The whole table came, everything is included. Aluminum legs and countertop, plastic tight fasteners. If you use it wisely-it will last a long time) the cooler is large, it usually makes noise, cools both the laptop and the Puso) if you are noisy-attach a dimmer to control the speed, or replace it with another, in any case, it works properly and does not irritate. Good table, recommend!
Ordered two came one, the second did not understand the case was not sent because On one track they were both, the Toli lost the delivery. The seller offered to return the money or resend, I agreed to the second, I expect. And so the stand of norms for working on the sofa or bed) there was another fourth paw can be generally put as a mini table)
👍
Good stand. I use it for the mixing console
Great table. The design is quite reliable. Milk delivery. One minus-in one link of the left leg something is ringing. In normal use, this defect is not felt, so he did not remove the star. Looks like photo
Great. Already the second such take, the first children finished off with three falls after all. Now with the cooler. Very convenient for any pose you can pick up.
The whole product came. Good quality. Low. Another leg on each side would be super.
Strong design, metal platform and USB fan bottom, I like the stand. Mouse fasteners can be removed separately. I think for couch lovers the very thing.
Flexibly configurable table. Hinges are easy to fling, with 3 buttons on the side. Recommend!