SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The case is cold, made of metal, looks good, nice, when turned on in the cigarette lighter socket, the ring around the perimeter lights up. The fast charging socket works, the display on the phone screen shows it.
Very fast shipping, in a couple of weeks it was in Spain by the company ecoscooperative, they send directly to the door. When I try it I will put another comment.
A month for the request.
Awesome deal!! Excellent packaging. Everything works right out of the bag. No more dead phone because I forgot to charge overnight. I'll be charging it up on my morning commute! If you can wait a week or so, it is totally worth the savings AliExpress bestows upon your wallet.
Very fast charging, equal to a fast 30w original one more change on mains. Very fast delivery!
Works perfectly for realme gt master edition. Supervoc fast charging.
Good quality, need to test if it is fast charging compatible with warp
Very successful purchase. Realme GT 5G - Superdart.
Very Good Goods. I am glad that fast charging is possible even in the car. Shipping was also fast.
Shows "Super fast charging" but does not charge at the same rate as OnePlus charger. However, above 2k mah charging is good enough for me especially for the price.
Excellent service, super fast dispatch and great communication. A+++
Excellent, original charge at 65 w
All super. Shvidka charging pratsyu on the 100%. Double-Up
Came quickly mist expres in Kiev. Fast charging Oppo VOOC
Item as described. I recommend it.
Everything corresponds to the stated, I recommend. The delivery is super fast.
It's great, thank the seller very much, it works perfectly on OnePlus Ace pro. I read the review Tipo does not match, in the photo some checks, in short for my phone this review is fake. made a screen with charging the phone, if I do not forget, I will then add a photo with charging the phone. I bought it with the wire by the way. I wish the seller big sales.
The wire is like a good fake, but together it makes a great charge of OnePlus 10 Pro