SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend the product too much. Silent. when I go on sale I will buy one more.
I don't know if I put little scence, but it hardly smells, but it works excellent
packaged ok, free shipping. we just start to use it so we'll see how much time it work ok...
This machine is very silent and works quite well your app is very simple I loved thanks to the seller the shipping was quite fast too
Works very well. As soon as possible, I'll buy another
Excellent device! Very fast delivery! The device is packed in an excellent way Recommend everyone
Good quality product, I will still test. Arrived on schedule.
Received and came in earlier than I expected , but I still can’t figure out how to take out the oil bottle out to refill it anyone can give me a hint , would be appreciated
Very good diffuser very professional. Covers up to more than 400m3. I have it with the Xcaret aroma and it smells very good.
15 days until arriving in São Paulo, Brazil! Great product and quality. How much durability only the use time... But I recommend it to everyone for the quality. Now some commented that it was weak smell, that is why the person does not know how to manipulate, I put good quality essence oil first talking, I put approximately 15 drops in this bottle with some other Booster Oil or it can be water too. The product came right and everything is OK. The app you download and works perfectly via Bluetooth, I programmed to be "spouting" for a minute and two minutes of pause, every day and turn off the night. Sharing something with you, I eliminated 25 kg in just over 3 months, for more information on my channel, no medicine, bariatric, etc only natural methods. Look for long distances in y o u t u b and, because I do cycling or bike trips, they are Paulo a Curitiba, assumption in Paraguay, etc., it gives that strength!
Arrived before the delivery time, I will test the product.
Received works super well, only missing a better explanation ref A to what to use in the filter. I put the same as it uses in dipstick diffuser.
Like photography and very fast forwarding to Spain, you will have to try it
Need to try it well, as it adds aroma but does not disperse the aroma
Works very well, the programming and very simple with mobile, I love it
The product arrived super fast, at the moment I have not tried it, but it comes in perfect condition and with all its accessories.
working properly and very nice 👍,Good seller and recommended , and good product.
I received my order today appreciate it Thank you for your prompt 🙏
Beautiful product and easy to program through Bluetooth. Little information about the essence (essential oil, flavoring, diluted with alcohol or water) more efficient that should be used
A very good product but the fragrance is not very strong