SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The outer box was dented, but table is undamaged, and works from USB power. The store promised fast delivery, but the product was on the way for 53 days (( Very very slow delivery.
Hello, I received my package, corresponds exactly to the photo, not yet worked because I do not have a battery, but looking perfect...
Great for taking photos at various angles, perfect for generating several publications.
Excellent Product, arrived in good condition, 1 day late. Such as in the description. The store sent it on time, but the local post company held it many days and delivered it after the set time, that caused me dissatisfaction. Thanks to the seller for complying.
box dented but content ok. don't know what battery size goes in there
Product arrived without any problem. It is necessary to buy a 18650 battery.
According to the description. Has to put a battery, but it is a size that I do not know. It works very well in the current. I am satisfied. The box that yes, it came all crushed
Great table, everything works, I'm satisfied, I came in 10 days
Package received and according to the description I recommend this store
Very interesting product for which it seeks to display some product, works the Model 1850 or energy Dick.
the package was damaged but the product its fine, it works very well and it is what I expected
Product as described, it works very well. I recommend this article.
It works very well, I am happy with the purchase, it vuncates in two directions, it has several turning speeds and also swings from one side to the other, satisfied with the purchase
The box arrived quite dented but luckily the item did not suffer any damage. The accessory feels quite simple construction but it works and perfectly complies with what is described. I am quite satisfied with the purchase.
Arrived with the box a little crumpled and I haven't tested it yet.
The delivery arrived quickly and very well packed. I love this product. Is very good. And useful to use all action figures.
Pretty good, little scratches could’ve done better with the packaging.
I arrived in good condition, although a little hit the box
Arrived in excellent condition. And long in advance, very good by the store. It has excellent size and supports good weight.
Everything is pratsyu, there are no batteries in the sets, ale pratsyu on the cable. Packed not double, ale everything is different. Chi to serve for a long time-inshe pitannya