SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Works. Respect.
Very good service arrived before the date, excellent
oh yeah. massive. thx.
OK
Good quality cable, tested in xbox one control to console to save batteries: D
Very good. And of exceptional length.
I have not used it, good quality
It meets what it promises, the cable is thick and it looks good quality. Arrived very quickly.
The first one I asked For broke into nothing, they gave me my money back and I bought another one. I hope it lasts longer
Very useful charging cable for my plug socket that's way too far away from my bedside table. Recommended!
Super good, I had bought them before and they served a lot so I recommend it to the 100%
Very good product
Ok
High quality USB cable purchased at a truly exceptional price unobtainable by other stores. Perfect delivery all ok ..
I use it to power my hdmi splitter. Works just fine. Would order again.
Works well. Use on camera.
Quality cable at a fair price. Item and Seller Recommended.
I will describe everything, delivery of the declared terms, my dear stores! Recommend
It is as described in the photo, they also arrived very quickly.
Sorry for the first time, the cable is not that dovzhini, ale sell once turning the cats.
The cable seemed to be very good, but pity that for me it arrived damaged. I suppose the object has already been sent defective because the way it came would be unlikely to be damaged in USB A. More is that, I have already managed a proper refund...
Excellent Product takes a while
As described and quick delivery. Let’s see how long it lasts
Order arrived fast to Finland. Item quality is good. I'm recommend this store. Thanks very much store.
The cable is as described, it worked perfectly for an outdoor camera, I highly recommend it, it meets my expectations