SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parameter Description:
אחלה שירות מס׳ 1
Funguje v pohodě, vzhledem k ceně určitě lépe, než jsem čekal. Jen výdrž baterie mohla být větší, při sledování videa cca 4-5h
grande delusione. sembrava tutto ok, ma dopo un giorno di utilizzo mostra difficoltà ad accendersi. dopo tre giorni non riconosce più la sequenza di sblocco e non mi consente di fare l'accesso genitore. il tablet non si può più usare ed essendo trascorsi 15 giorni dall' acquisto (era un regalo di natale) non posso fare più nulla
Parfait ! Fonctionne très très bien
le produit est bon surtout avec la protection
Luce muy bien, la recomiendo.
o produto muito bom recomendo pena que não vem película de proteção amei
Дуже задоволені планшетом , дитина теж в захваті, чудовий продавець все про йшло згідно опису)
Super snelle levering !!! Binnen 5 dagen, tablet werkt prima
мало тримає заряд, але за свої кошти нормально
caméra wawawe
Wow beautiful
perfect
Ha llegado rapido falta probarla
Maravilhoso tablet, todos nós amamos e minha neta adorou e chegou muito rápido. Excelente tamanho e muito protegido para crianças. top... top... top!
Amazing tablet .Works all the apps that i like disney +,netflix,prime video and hbo max.The color of the screen is really good.
ممتاز سريع لقد أعجبت به إبنتي شكرًا للبائع
מעולה מעולה !! הילדה מבסוטית מהיר וחזק הגיע מהר מאוד!!
Bien protegida, tal como en la imagen, recomiendo al vendedor
Me encanta, es para un regalo. Funciona correctamente. Llegó bien empaquetada y la caja intacta, bien protegida. Gracias por la rapidez de envío. Recomiendo vendedor
la descripción dice 8GB de Ram, y la tablet dice 4GB RAM
Задержались на несколько дней из-за большого ажиотажа на чёрную пятницу, но оно того стоило. Сама упаковка это мега твердый и прочный картон, который не так легко пробить. Чехол достаточно толстый и прочный. Зарядку держит слабее чем ожидалось, но пол дня беспрерывной работы это хороший результат. Не тормозит при нажатии и все устанавливается максимально быстро. Детская система защиты очень удобная.
Merci beaucoup. la livraison est de 15 jours. les descriptions sont justes
feliz de tenerla antes de navidad . en navidad veremos cómo funciona ya que es regalo
O produto é bom não tem nada no Brasil igual, com a remessa conforme chegou rápido e não tive surpresa de ser multado, mesmo pagando o imposto vale mais que os nacionais pelo hardware de 4GB Ram e 64 de rom os nacionais para esse público ainda tá com 1Gb Ram e 16 de rom pelo mesmo preço.